Home Warranty & Scheduling Coordinator

Drhorton; Iona (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

D.R. Horton, Inc. in Martin County, Florida, is seeking a Customer Service Coordinator to facilitate warranty requests by coordinating subcontractors and communicating with homeowners. This role centers on timely repairs and high customer satisfaction.

The ideal candidate will have a high school diploma or GED, 6 months to 1 year related experience, and proficiency with MS Office. You may be asked to lift up to 15 pounds and occasionally work overtime to meet deadlines.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year related experience.
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 15 pounds.

Responsibilities

• Receive and confirm receipt of homeowner requests.
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments.
• Evaluate homeowner repair issues to determine if they are warrantable items.
• Communicates effectively to homeowner if repair issue is deemed not warrantable.
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.
• Schedule and manage subcontractors to make designated warranty repairs.
• Certifies warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Ability to work overtime.
• Develops and maintains good rapport with subcontractors and homeowners.
• Execute policies to ensure compliance with quality standards.

Skills

MS Office

Customer service

Warranty applications

Communication

Education

High School Diploma or GED

Tools

DRH Warranty applications

Job description

D.R. Horton, Inc. in Martin County, Florida, is seeking a Customer Service Coordinator to facilitate warranty requests by coordinating subcontractors and communicating with homeowners. This role centers on timely repairs and high customer satisfaction.

The ideal candidate will have a high school diploma or GED, 6 months to 1 year related experience, and proficiency with MS Office. You may be asked to lift up to 15 pounds and occasionally work overtime to meet deadlines.