Customer Service Coordinator

D. R. Horton; Westerville (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

D.R. Horton is seeking a Customer Service Coordinator to facilitate warranty requests by scheduling subcontractors and coordinating repairs after home closings.

The role focuses on resolving customer issues promptly, maintaining satisfaction, and ensuring repairs meet quality standards. The ideal candidate will handle multiple tasks, communicate clearly with homeowners, and work with DRH Warranty applications using mobile or desktop devices.

Qualifications

• High School Diploma or GED.
• 6 months to 1 year related experience.
• Proficiency with DRH Warranty applications on a smart phone, tablet, or laptop.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 15 pounds.

Responsibilities

• Receive and confirm receipt of homeowner requests.
• Schedule inspection appointments with homeowners or Service Technicians.
• Evaluate repair issues to determine warrantability.
• Communicate with homeowners if repair is not warrantable.
• Process work orders and follow supervisor instructions.
• Schedule and manage subcontractors for warranty repairs.
• Certify warranty work is completed within contractor obligations.
• Follow up with homeowners to address concerns promptly.
• Maintain professional conduct to support customers and company goodwill.
• Develop rapport with subcontractors and homeowners.
• Ensure compliance with quality standards.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

Tools

MS Office

Warranty applications

Job description

Job Description - Customer Service Coordinator (2603982)

Job Description

Customer Service Coordinator - 2603982

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Receive and confirm receipt of homeowner requests
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
• Evaluate homeowner repair issues to determine if they are warrantable items
• Communicates effectively to homeowner if repair issue is deemed not warrantable
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Schedule and manage subcontractors to make designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Develops and maintains good rapport with subcontractors and homeowners
• Execute policies to ensure compliance with quality standards

Qualifications

Required Qualifications

• High School Diploma or GED
• 6 months to 1 year related experience
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 15 pounds

Preferred Qualifications

• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to provide a systematic approach in carrying out assignments

We offer an excellent benefits package including:

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits