Home Warranty Care Coordinator

Lennar; Charlotte (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) Company Match

Paid parental leave

Adoption assistance

Vacation & holidays

Job summary

Lennar in Charlotte, NC is seeking a Customer Care Representative to serve as the critical link between homebuyers and trade partners, coordinating repair work and ensuring timely warranty service while maintaining positive homeowner relations.

Applicants should have a high school diploma or GED, 1–3 years in residential customer service, and a valid driver’s license. The role requires strong communication and time management skills and involves in-person work at communities and sites.

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• 1–3 years of residential customer service or construction field experience preferred.

Responsibilities

• Schedule and oversee repairs to ensure completion within set timeframes.
• Maintain service request logs and document all work performed.
• Evaluate trade partner performance and report to management.
• Participate in department meetings and on-call rotation schedules.

Skills

Customer service

Communication

Time management

Education

High school diploma or GED

Job description

Lennar in Charlotte, NC is seeking a Customer Care Representative to serve as the critical link between homebuyers and trade partners, coordinating repair work and ensuring timely warranty service while maintaining positive homeowner relations.

Applicants should have a high school diploma or GED, 1–3 years in residential customer service, and a valid driver’s license. The role requires strong communication and time management skills and involves in-person work at communities and sites.