Home Shopping Dept. Manager

Safeway; Lander (WY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and well‑being benefits (Med/DN

401k and retirement plan

Paid time off

Career growth and training

Inclusive work environment

Job summary

Albertsons Companies is seeking a driven leader to oversee Drive Up & Go operations, ensuring accurate, timely fulfillment and superior customer service. You will guide Personal Shoppers, coach staff, and maintain compliance across ambient, chilled, and frozen categories.

A strong, proactive leadership mindset and hands-on operational skills are essential. The role emphasizes daily supervision, performance tracking, and collaboration with store teams to deliver an exceptional online order

Qualifications

• Experience leading drive-up and curbside operations.
• Strong customer service orientation and leadership abilities.
• Excellent communication with associates and customers.
• Proven time management and prioritization skills.
• Problem-solving and decision-making under pressure.
• Attention to detail in order picking and fulfillment.

Responsibilities

• Lead and oversee Drive Up & Go daily operations (picking, staging, loading, handoff).
• Ensure exceptional customer experience from order selection to delivery.
• Monitor order accuracy, quality, and on-time fulfillment.
• Supervise, train, and schedule Personal Shoppers.
• Track and meet performance targets and online sales goals.
• Maintain compliance with company policies, food safety, and procedures.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Attention to detail

Team collaboration

Staff development

Tools

Handheld scanners

Ordering systems

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main Responsibilities

• Lead and oversee Drive Up & Go (DUG) daily operations, including picking, staging, loading, and order handoff
• Ensure an exceptional customer experience from order selection through delivery
• Monitor order accuracy, quality, and on-time fulfillment
• Supervise, train, and schedule Personal Shoppers
• Track and ensure performance targets and e-commerce sales goals are met
• Maintain compliance with company policies, food safety, and operational procedures
• Oversee cleanliness and organization of DUG and store areas
• Utilize handheld systems to manage and verify orders
• Ensure proper product handling across ambient, chilled, and frozen categories

Soft Skills

• Customer-focused mindset with strong service orientation
• Leadership and team motivation
• Effective communication (with associates and customers)
• Time management and prioritization
• Adaptability in a fast-paced environment
• Problem-solving and decision‑making
• Attention to detail
• Reliability and accountability
• Positive attitude and team collaboration

Competencies

• Operational leadership and execution
• Performance management and accountability
• Training and coaching associates
• Order fulfillment accuracy and efficiency
• Process improvement and workflow management
• Compliance and policy adherence
• Inventory awareness and product handling
• Technology use (handheld scanners, ordering systems)
• Customer experience management

Knowledge

• Store layout and product locations (ambient, chilled, frozen)
• Grocery products, quality standards, and pricing
• Company policies, procedures, and food safety standards
• E‑commerce and online order fulfillment systems
• Basic math (pricing, quantities, order accuracy)
• Scheduling and workforce planning basics
• Workplace safety and compliance expectations

Abilities

• Ability to multi‑task and manage competing priorities
• Ability to lead both independently and within a team environment
• Ability to quickly locate and pick items accurately
• Ability to meet deadlines and time‑sensitive fulfillment goals
• Ability to learn and effectively use company systems and tools
• Ability to follow written and verbal instructions
• Ability to maintain consistent attendance and flexible scheduling
• Physical ability to lift, carry, push, pull, and stand for extended periods
• Ability to work efficiently in a fast‑paced, high‑volume environment

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Associate discounts
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values

ACI Values