Drive Up and Go Supervisor

Albertsons Companies; Raynham (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being plans

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to oversee daily fulfillment operations, ensuring accurate and timely order completion and strong customer satisfaction while driving digital sales growth.

Lead a fast-paced, hands-on team, manage schedules, coach associates, and ensure adherence to food safety and company standards across the Home Shopping department.

Qualifications

• Experience leading home shopping or high-volume fulfillment operations.
• Strong customer-service orientation with coaching abilities.
• Proven ability to manage schedules and labor for peak periods.

Responsibilities

• Oversee all daily Home Shopping Department operations ensuring timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer inquiries and substitutions.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor KPIs such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume and productivity expectations.
• Partner with department leaders to address inventory availability affecting orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and company standards.

Skills

Customer service

People management

Organization

Problem solving

Fast-paced

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. T this role offers a fast ‑ paced, hands ‑ on environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and well ‑ being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high ‑ volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Main r esponsibilities :

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer ‑ focused order fulfillment
• Deliver an exceptional pick ‑ up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end ‑ to ‑ end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates , on ‑ time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out ‑ of ‑ stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

We are looking for candidates who possess the following:

Soft skills:

• Strong customer ‑ service focus with excellent communication skills
• Effective people management , coaching, and team ‑ building abilities
• Strong organization, time management, and problem ‑ solving skills
• Ability to manage work in a fast ‑ paced, high ‑ volume environment

Competencies:

• Digital order fulfillment and pickup/delivery operations
• Labor planning, scheduling, and productivity management
• Performance metric tracking and continuous improvement
• Operational standards, food safety, and compliance execution

Knowledge:

• Retail, e ‑ commerce, or Home Shopping operations
• Store systems, handheld technology, and fulfillment platforms

Abilities:

• Ability to review performance data and take corrective action
• Ability to train, coach, and develop associates
• Ability to lift up to 50 lbs. and work in varying temperature environments

Travel requirements: None

Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We also provide a variety of benefits including:

• Competitive w ages paid weekly
• Associate discounts
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

Leaders invested in your training, career growth and development

An inclusive work environment with talented colleagues who reflect the communities we serve

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A copy of the full job description can be made available to you.