Home Services Specialist

Woodlake Trails; Southfield (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

On-site gym

401(k) plan with Sun matching

Paid time off

Parental leave

Job summary

Sun Communities is seeking a Home Services Specialist in Michigan to support the return to inventory and pre-owned home purchases by gathering documentation and coordinating with field teams. The role focuses on inventory control, service responsiveness, and cost management initiatives.

Requirements include a high school diploma or GED, 4 years of administrative experience in related fields, and proficient use of NetSuite, Zendesk, and MS Office. A valid driver’s license is required.

Qualifications

• High School Diploma or GED is required.
• Bachelor's Degree in Business is preferred.
• 4 years of administrative experience in real estate, manufactured housing, property management, or similar is required.
• 6 months of experience with NetSuite, Zendesk, or similar platforms is preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Must have a valid driver's license.

Responsibilities

• Facilitates purchase transactions, including purchase documents and title transfers.
• Conducts daily inventory reviews and manages inventory status adjustments.
• Provides Zendesk support by responding to field inquiries and service requests.
• Coordinates with field teams to provide timely support.
• Analyzes asset data to determine market sales prices and rental rates.
• Assists with budget reviews and price changes for Sun Homes inventory.
• Supports new home orders with review, tracking, and vendor communication.
• Manages MSO processing and documentation.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Multitasking

Driver's license

Education

High School Diploma or GED

Bachelor's Degree in Business

Tools

NetSuite

Zendesk

Microsoft Office

Job description

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The Home Services Specialist supports the return to inventory of new and pre-owned homes and the purchase of pre-owned homes by gathering and reviewing required documentation and information. This position also supports inventory operations, service responsiveness, and cost management initiatives.

Job Duties

• Facilitates purchase transactions, including purchase documents, marketable titles, tax and site rent resolution, seller payments through Accounts Payable, and title and Manufacturer's Statement of Origin transfers. (Essential)
• Conducts daily inventory reviews and manages inventory status adjustments. (Essential)
• Provides Zendesk support by responding to field inquiries and service requests in a timely and professional manner. (Essential)
• Coordinates with field teams to provide consistent, timely support.
• Coordinates with Sun Homes departments to support inventory operations and the timely return of assets to inventory.
• Analyzes asset data and required documentation to determine market sales prices and rental home rates.
• Confirms required approvals for home purchases.
• Facilitates services related to the review and management of pre-owned homes.
• Other duties as assigned.
• Facilitates compliance with paperwork and documentation requirements.
• Assists with budget reviews and price changes for Sun Homes inventory.
• Supports new home orders, including review, tracking, vendor communication, and status updates.
• Handles inbound NetSuite requests and maintains accurate system records.
• Manages Manufacturer's Statement of Origin (MSO) processing and documentation.
• Processes invoice coding and ensures timely completion of payment workflows.

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Business (Preferred)
• 4 years in administrative experience in real estate, manufactured housing, property management, or similar. (Required)
• 6 months in experience in home sales, manufactured housing sales, or apartment leasing. (Preferred)
• 6 months in experience with NetSuite, Zendesk, or similar platforms. (Preferred)
• Excellent verbal and written communication skills.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to work effectively with individuals inside and outside the company.
• Intermediate proficiency with Microsoft Office Suite, email, internet applications.
• Must have a valid driver's license

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life,Accidental Death &Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of achild, adoption, or placement of a child
• Paid Time Off including tenholidays, vacation, personal, sick time, bereavement and pay for jury duty

ACCESSIBILITY ASSISTANCE
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.
Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.