Home Service Representative

Modivcare; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Modivcare is seeking a field-based technician to install, service, and troubleshoot homecare equipment in members' homes. You will coordinate scheduling, communicate updates to coordinators, and ensure duties are completed on time.

You will educate members and caregivers on device usage, maintain professional relations with families, and travel within the service area to fulfill requests. A valid driver's license and flexibility are required.

Qualifications

• Demonstrated customer service and communication skills.
• Ability to work independently and manage a flexible schedule.
• Potential to travel within local area and maintain reliability.

Responsibilities

• Install, service, troubleshoot, and remove personal emergency response systems, homecare monitoring equipment, and medication dispensing devices in members' homes.
• Schedule and manage assigned jobs, coordinate and complete appointments within SLAs.
• Maintain communication with Home Service Coordinators regarding updates and status.
• Complete work orders accurately and efficiently.
• Educate members and caregivers on proper use of installed equipment.
• Maintain professional interactions with members and families.
• Travel throughout the assigned service territory to complete installations and service requests.

Skills

Customer service

Communication

Independent worker

Flexible schedule

Background check

Drug screening

Education

High school diploma or GED

Tools

Basic installation tools

Job description

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position offers the opportunity to make a meaningful impact by helping seniors and individuals with healthcare needs maintain their independence and safety at home. Flexible scheduling options are available, allowing you to manage your own work hours while serving members in your local area.

This role…

• Install, service, troubleshoot, and remove personal emergency response systems, homecare monitoring equipment, and medication dispensing devices in member’s homes.

• Responsible for scheduling and managing assigned jobs, ensuring appointments are coordinated, communicated, and completed within established service level expectations.

• Maintain regular communication with VRI Home Service Coordinators regarding scheduling updates, changes, and job completion status

• Complete assigned work orders accurately and efficiently.

• Educate members and caregivers on the proper use of installed equipment.

• Maintain professional and courteous interactions with members and their families.

• Travel throughout the assigned service territory to complete installations and service requests.

We are interested in speaking to individuals with the following…

• High school diploma or GED

• Valid driver’s license and reliable transportation.

• Ability to travel within a 100-mile radius of the assigned service area (in state).

• Access to a personal computer, tablet, or smartphone.

• Basic tools required for the installation of electronic equipment.

• Ability to pass a background check, including a motor vehicle records review.

• Ability to successfully complete drug screening and fingerprinting requirements.

• Strong customer service and communication skills.

• Ability to work independently and manage a flexible schedule.

Salary: $15/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Extended driving; frequent vehicle entry and exit; frequent standing and walking;

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [e-mail]