Home Restoration Sales Specialist

Kids for the Future; Portage (MI); On-site; USD 55,000 - 90,000; Full time

Job summary

Kustom is seeking a Residential Sales Specialist to drive residential restoration opportunities. You will respond to homeowner inquiries, perform thorough property inspections, and document loss conditions for estimating and project handoff.

You will work with TPAs, carriers, and internal teams to ensure smooth transitions from lead to active project. The role combines consultative sales, field assessment, technology-enabled documentation, and a focus on fast, accurate service for homeowners,

Qualifications

• Strong residential restoration sales, customer service, and consultative communication skills.
• Ability to conduct residential property inspections and document loss conditions clearly and thoroughly.
• Familiarity with TPA platforms, carrier expectations, claim documentation, service levels, and homeowner communication standards.

Responsibilities

• Respond promptly to residential leads, TPA assignments, carrier referrals, and homeowner inquiries to move opportunities through sales.
• Explain Kustom’s residential restoration process, timelines, and next steps to homeowners clearly and professionally.
• Secure signed authorizations and intake documents to initiate services and support timely handoff.
• Conduct detailed residential inspections to identify damage, access, safety concerns, and mitigation needs.
• Capture photos, measurements, notes, and documentation to assist estimating and project execution.
• Follow TPA guidelines and communicate with adjusters, carriers, homeowners, and internal teams to support claims.

Skills

Residential sales

Customer service

Communication

Lead management

Tools

Matterport

CRM systems

Inspection tools

Job description

Kustom is seeking a Residential Sales Specialist to drive residential restoration opportunities. You will respond to homeowner inquiries, perform thorough property inspections, and document loss conditions for estimating and project handoff.

You will work with TPAs, carriers, and internal teams to ensure smooth transitions from lead to active project. The role combines consultative sales, field assessment, technology-enabled documentation, and a focus on fast, accurate service for homeowners,