Home Program Services Coordinator

Northwest Kidney Centers; Seattle (WA); On-site; USD 40,000 - 50,000; Full time

Job summary

Northwest Kidney Centers is seeking a Home Program Services Coordinator for their Yesler Terrace clinic in Seattle. This full-time role involves scheduling appointments, handling communications, and maintaining patient records to ensure efficient dialysis services. Ideal candidates possess strong communication skills and experience in a medical reception environment, with a commitment to delivering excellent patient care.

Benefits

Choice of medical insurance plans

401 Retirement match

Educational Assistance/Tuition Reimbursement

Paid Time Off including holidays

Qualifications

• 1+ year of medical reception experience.
• Proficient in Microsoft Office.
• Ability to communicate effectively with patients and colleagues.

Responsibilities

• Schedule patients and manage medical reception duties.
• Handle phone inquiries and coordinate communication with healthcare providers.
• Maintain electronic patient charts and medical records.

Skills

Medical terminology

Excellent communications

General office skills

Education

High school diploma

Tools

Microsoft Office Suite

Electronic medical records systems

Job description

Join to apply for the Home Program Services Coordinator role at Northwest Kidney Centers

1 day ago Be among the first 25 applicants

Join to apply for the Home Program Services Coordinator role at Northwest Kidney Centers

Get AI-powered advice on this job and more exclusive features.

Northwest Kidney Centers seeks a Home Program Coordinator to join the Home Program team in a full-time, day shift position.***This role will primarily cover NKC's Yesler Terrace clinic in Seattle. Home Program Services Coordinators cover surrounding clinics as-needed and complete initial training at our Seattle clinic location. Shift: Full-time, Monday - Friday, 7:30am - 4:00pm. Purpose:The Home Program Coordinator is responsible to the Home Programs Manager for essential administration tasks across multiple home dialysis facilities. These tasks include answering and triaging phone calls, scheduling patients, medical reception duties, office services, obtaining and uploading all medical records, maintaining electronic patient charts, and unit supply ordering and stocking. The position is also responsible for communications and electronic correspondence with patients, laboratories, physicians, hospitals and other persons or organizations to coordinate collection of patient treatment logs, location of treatments, medications, and other medical supplies for inventory control and billing purposes. The Home Program Coordinator fosters meaningful patient experiences by answering patient and family inquiries both telephonically and in-person, assisting with travel needs and correspondence, and escorting patients between the main entry and home exam rooms, when needed. Must be proficient in the Microsoft Office Suite, able to operate necessary office equipment and utilize additional computer software including internal and external electronic medical record systems, materials management information systems, scheduling software, and laboratory portal.

ExperienceThe Home Programs Services Coordinator should have the equivalent of high school graduate level training and the equivalent of one-year previous medical reception experience with responsibilities for public contacts and use of medical terminology. General office skills and experience with Microsoft Office products. Excellent communications skills are required. Requirements

• Plans and arranges day-to-day workload with supervisory and/or other personnel and facilitates center/unit operations.
• Responsible for all intake calls and triaging calls as necessary.
• Responsible for scheduling of patients for services, clinics, urgent needs.
• Responsible for medical reception activities, facilitating day-to-day functions, and appointments, and preparing patient forms and letters on schedule as requested. These plans are based on established procedures and practices.
• Monitors patient treatment venues (hospital, home, in-center) and notes this information into the EMR.
• Assists/tracks coordination of surveys of patient's home, scheduling of electrical and plumbing alterations at homes, monitoring of home equipment and home supply inventory.
• Coordinates patient portal registration and access as needed.
• Assists in transporting patients from the front door to the unit and back to the front door as needed
• Completes reports/audits as requested by Home Leadership, i.e., monthly audit reports, QAPI prep reports, daily charges, etc.
• Monitors patient travel and assists in coordination of vendor deliveries for patient travel as well as coordinating loan of NKC travel cases.
• Assists in coordination/tracking/ordering/stocking of unit & patient inventory supplies and assists in communication for supply delivery.
• Maintains PD/HH Appointment scheduling program.
• Helps to orient new employees to the Peritoneal and Home Hemodialysis department.
• Provides office and other designated services such as data entry and filing, restocks medical supplies and distributes department mail.
• Operates all office equipment such as telephones, computers, fax machines, copiers and all software used in the department.
• Tracks hospitalizations/EDIE's/medical record requests.
• Monitors completion of POC's and other medical documentation.
• Performs other duties and responsibilities as may be required.
  
  

Benefit offerings for eligible employees (.6-1.0 FTE):

• Choice of 3 medical insurance plans through Kaiser Permanente (PPO, HMO & HDHP)
• Delta Dental
• Vision Services Plan
• 401 Retirement match and discretionary match
• Disability benefits such as Short-term & Long-term Plans
• Life & AD&D Plans
• Educational Assistance/Tuition Reimbursement of up to $4,000 annually
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Transit Subsidy
• Paid Time Off includes personal time off and 8 Holidays. PTO will accrue bi-weekly and will be pro-rated based on the FTE. The accrual rate will be 7.39 hours each bi-weekly pay period for staff.
  
  

About Northwest Kidney Centers:Founded in 1962 as the world's first outpatient dialysis provider, Northwest Kidney Centers operates 20 dialysis clinics across the Puget Sound region in addition to hospital-based services and a large home-based dialysis program. We are a not-for-profit, community-based organization and consistently rank among the top dialysis providers in the United States in quality of care, patient outcomes and transplant rates. At Northwest Kidney Centers, teamwork, integrity, respect, excellence and stewardship guide our approach to how we work. We differentiate ourselves by our patient centered approach and active commitment to advancing kidney research and dialysis innovation. Key to our success is the compassion and expertise of our dedicated team of staff that care for those we serve. Northwest Kidney Centers is an equal opportunity employer. We don't discriminate on the basis of race, gender, sex, sexual orientation, age, religion, national or ethnic origin, disability, genetics or veteran status. Learn more about us, NKC on YouTube Please note: To protect our vulnerable patient population and our workforce, NKC strongly encourages all staff to receive the COVID-19 vaccine.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Northwest Kidney Centers by 2x

Sign in to set job alerts for “Program Services Coordinator” roles.

Program Assistant, Women's Health Innovations (18 month LTE)

Project Desk Coordinator (Non- Technical)

Program Coordinator at Supportive Housing Program

Tacoma, WA $77,968.80-$77,968.80 4 days ago

Project Desk Coordinator (Non- Technical)

Bellevue, WA $70,000.00-$75,000.00 2 weeks ago

Seattle, WA $43,812.00-$56,916.00 2 weeks ago

Seattle, WA $60,000.00-$75,000.00 2 days ago

Permit Coordinator (0.8 FTE / 32 hours weekly)

Startup Support Manager, Startup ACE PMO

Seattle, WA $46,600.00-$104,200.00 2 hours ago

Seattle, WA $50,000.00-$92,000.00 2 weeks ago

Specialty Services Coordinator (2025-0457)

Program Coordinator (School of Healthcare and Human Services) (C)

Lynnwood, WA $41,724.00-$46,920.00 1 month ago

Night Program Assistant at Cascade Women's Program

Amazon Spheres - Interpretive Program Coordinator

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.