Home Office Operations Manager

ADP, Inc.; Lancaster (Lancaster County); On-site; USD 33,000 - 34,000; Full time

Job summary

Housing Development Corporation MidAtlantic (HDC) in Lancaster, PA, is seeking an Office Manager to lead day‑to‑day Home Office operations, receptions, and vendor coordination. The role emphasizes hospitality, organization, and strong customer service for employees, residents, and partners.

The position requires a high school diploma or equivalent, with 3+ years in office management or customer relations; bilingual English/Spanish is highly preferred.

Qualifications

• High school diploma or equivalent required; associate degree in office administration or a related field preferred.
• Minimum of three years of experience in office management or customer relations required; prior management or supervisory experience preferred.
• Bilingual skills in English and Spanish highly preferred.
• Proficiency with Microsoft Office and the ability to maintain accurate spreadsheets, shared records, and device and access inventories. Familiarity with SharePoint, Yardi, and hardware inventory systems preferred.

Responsibilities

• Lead with hospitality when welcoming and assisting employees, residents, visitors, and partners.
• Manage reception functions, incoming calls, and the general information email inbox.
• Coordinate the day-to-day operation and readiness of the Home Office, including conference and training rooms, shared workspaces, office supplies, stationery, mail and delivery services, and other administrative resources.
• Coordinate office equipment and services, including copiers, postage equipment, phone systems, cleaning, confidential shredding, and other office vendors.
• Serve as a primary point of contact with building management and coordinate maintenance, vendors, security, and building service needs in partnership with HDC facilities staff.

Skills

Hospitality

Customer service

Office management

Bilingual English/Spanish

Microsoft Office

SharePoint

Yardi

Hardware inventory

Education

High school diploma or equivalent

Associate degree in office administration or related field preferred

Tools

Microsoft Office

SharePoint

Yardi

Job description

Housing Development Corporation MidAtlantic (HDC) in Lancaster, PA, is seeking an Office Manager to lead day‑to‑day Home Office operations, receptions, and vendor coordination. The role emphasizes hospitality, organization, and strong customer service for employees, residents, and partners.

The position requires a high school diploma or equivalent, with 3+ years in office management or customer relations; bilingual English/Spanish is highly preferred.