Home Mortgage Construction to Perm - Business Support Manager

Citizens Bank; Glen Allen (VA); Vor Ort; USD 110.000 - 150.000; Vollzeit

Zusammenfassung

Citizens Bank is seeking a Construction-to-Permanent (CtP) Lending Program Specialist who will serve as the primary business support resource and subject matter expert for CtP governance, policy management, risk oversight, and operational execution.

You will partner with Sales, Credit Risk, Project Review, Legal, Operations, and Draw Administration to ensure consistent program application and successful loan execution throughout the CtP lifecycle.

Qualifikationen

• 5-10 years of experience supporting CtP lending programs and products.
• Ability to hold sales teams and leadership accountable to program requirements.
• Strong organizational, planning, and leadership skills.
• Excellent written and verbal communication in a matrixed environment.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Aufgaben

• Provide consultative support to Project Review and business partners on loan scenarios, reviews, and draws.
• Collaborate with Credit Risk, Operations, Servicing, Legal, and Sales to keep CtP requirements current and aligned with objectives.
• Evaluate non-standard transactions and requests, offering solutions consistent with CtP policies and risk parameters.
• Maintain CtP certification materials and facilitate training sessions for participants.
• Serve as a subject matter expert and trusted resource across the organization.
• Identify trends, risks, and issues and communicate findings to leadership.
• Maintain and enhance program documentation, procedures, controls, and governance materials.
• Support continuous improvement initiatives to strengthen program effectiveness and risk management.

Kenntnisse

CtP lending experience

Program governance

Stakeholder influence

Analytical reasoning

Communication skills

Cross-functional collaboration

Decision making

Leadership

MS Office proficiency

Tools

Microsoft Office

Jobbeschreibung

Description

The colleague serves as the primary business support resource and subject matter expert for the Construction-to-Permanent (CtP) lending program. This role is responsible for supporting program governance, policy and procedure management, risk oversight, and operational execution. The position partners closely with Sales, Credit Risk, Project Review, Legal, Operations, and Draw Administration to ensure consistent application of program requirements and successful loan execution throughout the construction loan lifecycle.

Key responsibilities include maintaining and enhancing CtP program governance, providing guidance on complex loan scenarios, supporting policy alignment, facilitating certification training, and advising stakeholders on construction lending risks, exceptions, and operational challenges.

Primary responsibilities include

• Provide consultative support to Project Review and business partners, including guidance on loan scenarios, contract reviews, draw schedules, and project budget evaluations.
• Collaborate with stakeholders across Credit Risk, Operations, Servicing, Legal, and Sales to ensure program requirements remain current, effective, and aligned with business objectives.
• Evaluate non-standard transactions and exception requests, recommend appropriate solutions, and support decisions consistent with CtP policies and established risk parameters.
• Maintain CtP certification materials and facilitate training sessions and webinars for program participants.
• Serve as a subject matter expert and trusted resource for associates and business partners across the organization.
• Identify trends, risks, and emerging issues, and communicate findings and recommendations to leadership.
• Maintain and enhance program documentation, procedures, controls, and governance materials.
• Support continuous improvement initiatives to strengthen program effectiveness, risk management, and operational efficiency.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 5-10 years of experience supporting Construction-to-Permanent (CtP) lending programs and products.
• Demonstrated confidence and professional courage to hold sales teams and sales leadership accountable to program requirements.
• Strong organizational, planning, and leadership skills, with the ability to manage priorities, resolve challenges, build relationships, and influence stakeholders.
• Demonstrated decision-making and problem-solving skills, including the ability to evaluate complex situations and provide well-supported recommendations.
• Strong analytical and research capabilities, with the ability to identify trends, interpret data, and assess business impacts.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills. Experience working effectively within a collaborative, matrixed environment involving Operations, Credit Risk Management, Sales, and other cross-functional partners.