Home Medical Equipment Liaison - DME - St. Elizabeth Boardman Hospital

Bon Secours Mercy Health; Youngstown (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Home Medical Equipment Liaison to enhance customer service and ensure the effective delivery of medical equipment. This role involves collaborating with various healthcare disciplines to provide top-notch DME services to patients of all ages. The ideal candidate will have strong computer skills, experience in customer service, and the ability to manage multiple tasks efficiently. Join a team committed to improving healthcare quality and making a meaningful impact in the community.

Benefits

Comprehensive medical plans

Dental and vision coverage

Flexible spending accounts

Life insurance

Employer contributions to retirement plan

Paid time off

Educational Assistance

Qualifications

• Must have computer skills and experience in a medical office environment.
• Customer service experience is a plus.

Responsibilities

• Facilitates delivery of supplies and equipment through scheduling and data entry.
• Demonstrates excellent customer service skills and maintains calm under pressure.

Skills

Customer Service

Data Entry

Communication

Problem Solving

Education

One-year certificate or technical school

Related experience in a medical office

Tools

Computer Skills

Job description

Join to apply for the Home Medical Equipment Liaison - DME - St. Elizabeth Boardman Hospital role at Bon Secours Mercy Health

1 month ago Be among the first 25 applicants

Join to apply for the Home Medical Equipment Liaison - DME - St. Elizabeth Boardman Hospital role at Bon Secours Mercy Health

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

MISSION

The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.

SUMMARY OF JOB RESPONSIBILITIES:

Provides daily customer service related functions related functions to ensure delivery of services to customers. They will work collaboratively with different disciplines throughout the health care center to deliver high quality DME services. Cares for all age groups-birth and above.

QUALIFICATIONS:

Computer skills are necessary

EDUCATION:

One-year certificate or technical school; or one year related experience and/or training in a medical office environment, or equivalent combination or education and experience.

EXPERIENCE:

See above

Experience with customer service a plus

KNOWLEDGE AND SKILLS:

Knowledge and skill required performing the job responsibilities for both technical and dimensional content.

• Has broad, fairly detailed level of knowledge of a specific area.
• Gathers, organizes, verifies, composes, and/or analyzes data in the completion of several defined, multi-tasked procedures.
• Produces final output within established standards.
  
  
  

The degree to which judgment and analysis must be exercised in planning, investigating issues and evaluating alternative solutions to the challenges posed by the job. Deals with the nature of the decisions, the variety of problems, and how decisions are made in context of the typical requirements of the job.

• Makes decisions by reviewing defined alternatives.
• Receives assistance from standard procedures, co-workers, and/or managers.
  
  
  

The potential impact of actions on results of Humility of Mary Health Partners and the job’s accountability for achieving results.

• Impacts multiple work areas on a day-to-day basis.
• Provides information regularly to decision-making process.
• Has little or no responsibility for committing resources (financial or staff) in work area (s), but performs analyses and makes recommendations.
  
  
  

The nature and frequency of interpersonal human relations skills required by the job. The extent to which the job requires cooperation and tact in meeting or influencing others by phone, correspondence, or personal contact.

• Provides team leadership by assisting and training others.
• Responds to non-routine and detailed inquires from others who may not be knowledgeable in subject area.
• Requires understanding others expectations/perspectives to collaborate and reach consensus on solutions.
  
  
  

PRINCIPAL JOB ACCOUNTABILITIES:

• Facilitates delivery of supplies/equipment through appropriate scheduling registration of patients, telephone communication and data entry.
• Ensures appropriate flow of information related to customer service including but not limited to scheduling, greeting, and registration of patients, telephone communications and data entry.
• Demonstrates excellent customer service skills.
• Maintains calm under stressful situations.
• Able to solve problems when faced with multiple demands for complex situations.
• Maintains knowledge of products and services available through department and is able to communicate the information to customers.
• Assemble, distribute, and file medical records appropriately.
• Complies and assists with the maintenance of all office equipment.
• Protects confidentiality of information.
• Facilitates delivery of equipment when necessary.
• Facilitates maintenance of equipment when necessary.
• Recognizes the role of Customer Service Liaison in and outside the Mercy Health DME department.
• Attends required staff meetings and in-services.
• Participates in the orientation and education of new employees.
• Maintains competencies.
• Monthly on-call rotation.
• Maintains the office in a clean, organized and safe place to work.
• Performs other duties as assigned including but not limited to: Entry of store referrals, completion of crutch forms and CPM billing.
• Has the ability to commute between facilities to provide coverage for PTO, LOA and vacancies.
  
  
  

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Bon Secours Mercy Health by 2x

Sign in to set job alerts for “Medical Liaison” roles.

Springfield, OH $22.00-$35.00 4 months ago

Community Liaison – Hospice | Youngstown, OH

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.