Home Medical Equipment Liaison - DME - St. Elizabeth Boardman Hospital

Mercy Health; Youngstown (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in providing exceptional customer service in a dynamic healthcare environment. This role involves coordinating the delivery of essential medical equipment and supplies while ensuring a seamless experience for patients. The ideal candidate will possess strong computer skills and a background in customer service, ready to tackle challenges with a calm demeanor. Join a mission-driven organization that values your contributions and offers a supportive work environment, where you can make a real difference in the lives of others.

Benefits

Comprehensive medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• Requires computer skills and experience in customer service.
• Technical school certificate or equivalent experience is needed.

Responsibilities

• Facilitates delivery of supplies and equipment through scheduling and communication.
• Demonstrates excellent customer service and maintains calm under stress.

Skills

Customer Service Skills

Computer Skills

Data Entry

Problem Solving

Education

One-year certificate or technical school

One year related experience in a medical office

Job description

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

MISSION

The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.

SUMMARY OF JOB RESPONSIBILITIES:

Provides daily customer service related functions to ensure delivery of services to customers. They will work collaboratively with different disciplines throughout the health care center to deliver high quality DME services. Cares for all age groups-birth and above.

QUALIFICATIONS:

Computer skills are necessary.

EDUCATION:

One-year certificate or technical school; or one year related experience and/or training in a medical office environment, or equivalent combination of education and experience.

EXPERIENCE:

Experience with customer service a plus.

KNOWLEDGE AND SKILLS:

1. Knowledge and skill required performing the job responsibilities for both technical and dimensional content.
2. Has broad, fairly detailed level of knowledge of a specific area.
3. Gathers, organizes, verifies, composes, and/or analyzes data in the completion of several defined, multi-tasked procedures.
4. Produces final output within established standards.
5. Deals with the nature of the decisions, the variety of problems, and how decisions are made in context of the typical requirements of the job.
6. Makes decisions by reviewing defined alternatives.
7. Receives assistance from standard procedures, co-workers, and/or managers.
8. Impacts multiple work areas on a day-to-day basis.
9. Provides information regularly to decision-making process.
10. Has little or no responsibility for committing resources (financial or staff) in work area(s), but performs analyses and makes recommendations.
11. Provides team leadership by assisting and training others.
12. Responds to non-routine and detailed inquiries from others who may not be knowledgeable in subject area.
13. Requires understanding others' expectations/perspectives to collaborate and reach consensus on solutions.

PRINCIPAL JOB ACCOUNTABILITIES:

1. Facilitates delivery of supplies/equipment through appropriate scheduling registration of patients, telephone communication, and data entry.
2. Ensures appropriate flow of information related to customer service including but not limited to scheduling, greeting, and registration of patients, telephone communications, and data entry.
3. Demonstrates excellent customer service skills.
4. Maintains calm under stressful situations.
5. Able to solve problems when faced with multiple demands for complex situations.
6. Maintains knowledge of products and services available through department and is able to communicate the information to customers.
7. Assemble, distribute, and file medical records appropriately.
8. Complies and assists with the maintenance of all office equipment.
9. Protects confidentiality of information.
10. Facilitates delivery of equipment when necessary.
11. Facilitates maintenance of equipment when necessary.
12. Recognizes the role of Customer Service Liaison in and outside the Mercy Health DME department.
13. Attends required staff meetings and in-services.
14. Participates in the orientation and education of new employees.
15. Maintains competencies.
16. Monthly on-call rotation.
17. Maintains the office in a clean, organized, and safe place to work.
18. Performs other duties as assigned including but not limited to: Entry of store referrals, completion of crutch forms, and CPM billing.
19. Has the ability to commute between facilities to provide coverage for PTO, LOA, and vacancies.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

MercyHealth is an equal opportunity employer.

Many of our opportunities reward your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department: DME - Youngstown DME/Infusion

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].