Home Medical Equipment Liaison - DME - St. Elizabeth Boardman Hospital

Mercy Health Partners; Youngstown (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a compassionate and mission-driven organization dedicated to improving community health. In this role, you will provide essential customer service functions, ensuring the delivery of high-quality DME services to all age groups. Your skills in problem-solving and interpersonal communication will be vital as you collaborate with various disciplines within the health care center. This position offers a unique opportunity to make a positive impact on patients' lives while working in a supportive and dynamic environment. If you're passionate about health care and customer service, this role is perfect for you.

Qualifications

• Computer skills are necessary for effective service delivery.
• Experience in customer service is a plus.

Responsibilities

• Provides daily customer service functions and collaborates with health care disciplines.
• Facilitates delivery of supplies and maintains office equipment.

Skills

Customer Service Skills

Computer Skills

Problem-Solving

Interpersonal Skills

Education

One-Year Certificate or Technical School

Related Experience in Medical Office

Job description

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

MISSION

The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.

SUMMARY OF JOB RESPONSIBILITIES:

Provides daily customer service functions to ensure delivery of services to customers. Collaborates with different disciplines throughout the health care center to deliver high-quality DME services. Cares for all age groups — birth and above.

QUALIFICATIONS:

Computer skills are necessary.

EDUCATION:

One-year certificate or technical school; or one year related experience and/or training in a medical office environment, or equivalent combination of education and experience.

EXPERIENCE:

See above. Experience with customer service is a plus.

KNOWLEDGE AND SKILLS:

Knowledge and skills required for technical and dimensional content. Broad, detailed knowledge of specific areas. Ability to gather, organize, verify, analyze data, and produce final output within standards. Exercises judgment in planning, investigating issues, and evaluating solutions. Makes decisions by reviewing defined alternatives, with assistance from procedures, co-workers, and managers. Impacts multiple work areas daily, providing information to decision-making processes. Limited responsibility for resource commitment but performs analyses and makes recommendations. Demonstrates interpersonal skills, cooperation, and tact in contact with others, including team leadership, training, and responding to inquiries. Understands others' expectations to collaborate and reach consensus.

PRINCIPAL JOB ACCOUNTABILITIES:

1. Facilitates delivery of supplies/equipment through scheduling, registration, and data entry.
2. Ensures appropriate flow of information including scheduling, greeting, registration, and communication.
3. Demonstrates excellent customer service skills.
4. Maintains composure under stress.
5. Problem-solving in complex situations.
6. Keeps knowledge of products and services to communicate effectively.
7. Assembles, distributes, and files medical records.
8. Maintains office equipment and protects confidentiality.
9. Facilitates delivery and maintenance of equipment.
10. Recognizes the role of Customer Service Liaison.
11. Attends meetings and participates in staff education.
12. Maintains competencies and participates in on-call rotations.
13. Ensures a clean, organized, and safe work environment.
14. Performs additional duties as assigned, including data entry and billing tasks.
15. Provides coverage across facilities as needed.

Note: The above is a summary; incumbents may be asked to perform other job-related tasks.