Home Medical Equipment Field Tech – Delivery & Setup

RiseMe; Las Cruces (NM); On-site; USD 45,000 - 60,000; Full time

Job summary

RiseMe is seeking a Field Service Technician to deliver, install, maintain, and retrieve home medical equipment for patients in homes and healthcare settings. You will educate patients and caregivers on safe equipment use and troubleshoot in the field.

The role requires strong communication, technical aptitude, and the ability to work independently while coordinating with internal teams to ensure high-quality service and patient satisfaction.

Qualifications

• High school diploma or GED; or equivalent combination of education and experience.
• Background checks are performed for all drivers before hiring.
• Delivery, healthcare, durable medical equipment (DME), or field service experience preferred.

Responsibilities

• Deliver, set up, and retrieve home medical equipment at patient residences and healthcare facilities.
• Instruct patients, family members, and caregivers on proper operation and maintenance of equipment.
• Troubleshoot equipment issues and perform basic repairs and preventive maintenance in the field.
• Ensure all equipment is clean, functional, and compliant with company standards.
• Safely operate company vehicles and comply with driving regulations.
• Complete required documentation, delivery records, and service reports accurately and timely.
• Maintain professional, courteous interactions with patients and staff.
• Communicate with customer service, operations, clinical, and management teams regarding patient needs.
• Respond to urgent service requests and equipment-related concerns as needed.
• Perform other duties or special projects when necessary.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Time management

Independent work

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

RiseMe is seeking a Field Service Technician to deliver, install, maintain, and retrieve home medical equipment for patients in homes and healthcare settings. You will educate patients and caregivers on safe equipment use and troubleshoot in the field.

The role requires strong communication, technical aptitude, and the ability to work independently while coordinating with internal teams to ensure high-quality service and patient satisfaction.