Home Lending Specialist

Fifth Third Bank, N.A.; Cleveland (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

Fifth Third Bank, National Association seeks a Home Lending Specialist in Cleveland, OH to handle incoming calls and emails about new mortgage loans, assess customer needs, and cross-sell bank products. You will guide applications through underwriting and closing, ensuring compliance and a strong customer experience.

The role emphasizes risk-aware decision making and adherence to policies, with incentive-based compensation and comprehensive benefits.

Qualifications

• College degree preferred; mortgage loan experience (1–2 loans) recommended.
• Interpersonal skills are essential as communication is a primary function.
• Thorough knowledge of company products is required.
• NMLS registration required at employment through the Nationwide Mortgage Licensing System.

Responsibilities

• Answer incoming calls from potential customers regarding new mortgage loans.
• Cross-sell additional bank products when appropriate.
• Process customer applications for mortgage loans.
• Coordinate with underwriting, processing and closing teams to move applications forward.

Skills

Interpersonal skills

Product knowledge

NMLS registration

Education

College degree preferred

Job description

Cleveland, OH

Columbus, OH

Full time

R61217

Make banking a Fifth Third better

GENERAL FUNCTION:

Responds to advanced customer needs, via telephone or email, focusing on answering inquiries for new mortgage loans. Assesses customer needs and cross sells additional bank products.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming phone calls from potential customers regarding request/question concerning New Mortgage Loans.

• Actively identify and cross sell additional bank products.

• Processing Customer application request.

• Facilitating the account approval process with underwriting, processing, and closing departments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree preferred. Must have at least 1-2 mortgage loan, or related experience.

• Interpersonal skills required, as communication is a primary function of the job.

• Must have thorough knowledge of company products.

• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Home Lending Specialist

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cleveland, Ohio 44114

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

Fifth Third is a bank that's as long on innovation as it is on history. Since 1858, we've been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation's highest performing regional bank, but to be the bank people most value and trust.