Mortgage Loan Consultant

Fifth Third Bank; Macedonia (OH); On-site; USD 52,000 - 90,000; Full time

Job summary

Fifth Third Bank in Macedonia, Ohio seeks a Mortgage Loan Consultant to originate residential 1st mortgage loans from application to closing. You will build referral networks, learn all loan origination components, and maintain strong customer service while managing expectations.

The role emphasizes risk awareness, adherence to policies, and active participation in sales meetings. Location is Macedonia, OH 44056.

Qualifications

• High school diploma or equivalent required; four-year college degree preferred.
• Demonstrated organizational and communication skills.
• Proven customer service and sales aptitude.
• Ability to convey information clearly and build trust with customers.

Responsibilities

• Develop internal and external referral contacts (realtors, builders, professionals, COIs).
• Learn and master all aspects of the mortgage loan originator position, including agency guidelines, processing, underwriting, closing, and pricing.
• Maintain knowledge of policies, loan products, and processing procedures; complete required training on time.
• Escalate underwriting and pricing exceptions per policy.
• Take loan applications by completing URLA on laptop and manage loan file uploads.
• Communicate updates and status reports to branches and applicants.
• Maintain high levels of customer service and manage customer expectations.
• Attend Mortgage and Consumer Lending sales meetings and training as required.

Skills

Written communication

Verbal communication

Organizational skills

Customer service

Teamwork

Computer skills

Sales aptitude

High goal orientation

Adaptability

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals. Meets standards and objectives defined by management for mortgage loan sales One Bank objectives . Assumes overall responsibility for the residential mortgage loan from application to closing.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying , assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works with sales leadership and assigned Senior Loan Originator to develop both internal and external referral contacts (realtors, builders, professional , COIs and persona l ).
• Works with sales leadership and assigned Senior Loan Originator to lear n and master all aspects and components of the mortgage loan originator position.
• This would include , but not limited to, agency and portfolio guidelines, processing, underwriting, closing, and pricing procedures.
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures, available loan products, processing procedures, and underwriting and general departmental guidelines . C ompletes all required training on time.
• Follow defined protocol for escalation underwriting and pricing exceptions.
• Take applications by completing URLA on laptop.
• Utilize available technology and support for communication and access of daily rates, applicant credit reports , origination of loan files and uploading of files to operations .
• Collect appropriate documentation from applicant (s) and deliver loan package in the time frames set by management.
• Work with sales leadership and assigned Senior Loan Originator to manage pipeline for all originated loans through closing.
• Communicate appropriately and timely with branches and/or applicants providing updates and status reports.
• Maintain high levels of customer service while managing each applicant's and Fifth Third expectations.
• Attend and participate in all Mortgage and Consumer Lending sales meetings , calls and training as required by management .
• Collect application fees on loan applications per policy.
• Participate in One Bank making appropriate referrals to other lines of business.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED

• High school diploma or equivalent mandatory. Four-year college degree preferred.
• Demonstrated organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Ability to maintain an intense optimism and focus on achieving goals even under adversity.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

MORTGAGE LOAN CONSULTANT

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Macedonia, Ohio 44056

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

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