Home Lending Specialist

Fifth Third Bank; Columbus (OH); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Total Rewards benefits

Incentive-based compensation

Job summary

Fifth Third Bank in Westerville, Ohio seeks a Home Lending Specialist to answer inquiries about new mortgage loans, cross-sell products, and guide applications through underwriting and closing. Excellent communication and product knowledge are essential, with NMLS/SAFE Act registration required.

Compensation is largely incentive-based, with benefits tailored to total rewards. Join a team focused on customer experience and risk-aware lending within a major regional bank.

Qualifications

• College degree preferred. 1–2 mortgage loan or related experience.
• Strong interpersonal and communication skills for customer interaction.
• Thorough knowledge of Fifth Third Bank products.
• S.A.F.E. Act registration required at time of employment via NMLS.

Responsibilities

• Answer incoming calls from potential customers about new mortgage loans.
• Actively identify and cross-sell additional bank products.
• Process customer loan applications and documentation.
• Coordinate with underwriting, processing, and closing teams to move loans forward.

Skills

Interpersonal skills

Communication

Product knowledge

NMLS/S.A.F.E. Act

Education

College degree preferred

Job description

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function

Responds to advanced customer needs, via telephone or email, focusing on answering inquiries for new mortgage loans. Assesses customer needs and cross sells additional bank products. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties And Responsibilities

• Answer incoming phone calls from potential customers regarding request/question concerning New Mortgage Loans.
• Actively identify and cross sell additional bank products.
• Processing Customer application request.
• Facilitating the account approval process with underwriting, processing, and closing departments.

Minimum Knowledge, Skills And Abilities Required

• College degree preferred. Must have at least 1-2 mortgage loan, or related experience.
• Interpersonal skills required, as communication is a primary function of the job.
• Must have thorough knowledge of company products.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Home Lending Specialist

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Westerville, Ohio 43081

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.