Home Infusion Intake Manager

AIS Healthcare Career Center; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Long-term disability insurance

Life insurance

Vacation package

401K with match

Work from home

Growth opportunities

Job summary

Advanced Infusion Care, a division of AIS Healthcare, is seeking an Intake Manager to lead our Intake Team and oversee insurance verification and prior authorization across infusion services. This remote leadership role requires Home Infusion experience and a strong background in IG and Specialty therapies.

The ideal candidate will drive process improvements, ensure payer compliance, and partner with billing and clinical teams to maximize reimbursement and revenue cycle efficiency while

Qualifications

• Experience leading verification and prior authorization teams in healthcare.
• Strong knowledge of IG and specialty therapies.
• Able to manage process changes and drive efficiency.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and manage the intake team and insurance verification/authorization operations.
• Guide teams through process transitions with clear communication.
• Set performance goals and conduct regular reviews.
• Collaborate with billing and clinical teams to resolve denials and maximize reimbursement.
• Ensure compliance with payer requirements and HIPAA regulations.

Skills

Insurance verification

Authorization management

Healthcare revenue cycle

Leadership

Process improvement

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

We are seeking a highly motivated and detail-oriented Intake Manager to lead and manage our Intake Team to include suites/centers, in addition insurance verification and authorization processes, specializing in infusion for AIC services. This role will oversee the daily operations of the insurance verification and authorization team, ensuring compliance with insurance requirements, maximizing reimbursement, and improving overall revenue cycle efficiency.

The ideal candidate will have in-depth knowledge of insurance verification, prior authorization processes, medical coding, and healthcare billing practices, with a strong background in IG and Specialty therapies. The individual will also have proven leadership experience in managing a team through process changes and be able to collaborate effectively with peers to drive operational improvements.

AIS Healthcare offers great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, a vacation package, 401K plan with a generous employer match, work from home opportunity, growth, and more!

EDUCATION AND EXPERIENCE:

• A high school diploma or general education degree (GED) equivalent is required; bachelor’s degree preferred.
• 5-7 years of healthcare industry experience with 3-5 years Verification & Authorization Management & Leadership experience required.
• Home Infusion, IG and Specialty experience preferred. Familiar with suites and centers.
• Proven leadership experience managing and transitioning teams through process changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead, train, and manage a large team, ensuring all team members are equipped to handle insurance verification and authorization tasks efficiently.
• Successfully guide the team through process transitions, providing support and clear communication during change management initiatives.
• Set performance goals, monitor team progress, and conduct regular performance reviews.
• Foster a collaborative, positive, and efficient work environment within the team, promoting teamwork and open communication.
• Oversee the verification of patient insurance eligibility, benefits, and coverage, specifically related to infusion and pain management treatments.
• Ensure timely and accurate submission of prior authorization requests, ensuring that all documentation and medical necessity criteria for infusion and pain management services are met.
• Maintain and update records of all authorizations and verifications to ensure accuracy and compliance with payer requirements.
• Ensure compliance with payer requirements, federal and state regulations, and internal policies, specifically focusing on infusion and pain management services.
• Stay up to date with changes in insurance guidelines, infusion therapy requirements, pain management protocols, and healthcare regulations.
• Ensure adherence to payer-specific rules regarding pre-certifications, medical necessity, and eligibility criteria for infusion and pain management services.
• Collaborate with the billing team to resolve discrepancies between verification/authorization and billing, with a focus on infusion and pain management services.
• Ensure timely and accurate completion of the verification process to avoid claim denials.
• Proactively address issues that may lead to claim denials or delays in reimbursement for infusion and pain management treatments
• Prepare and analyze reports related to insurance verification and authorization activities, with an emphasis on infusion and pain management services.
• Work with senior management to implement strategies that increase operational efficiency and improve financial outcomes, particularly for infusion and pain management services.
• Serve as the primary point of contact for internal departments and external insurance companies regarding verification and authorization issues, particularly for infusion and pain management services.
• Provide excellent customer service to patients, providers, and insurance representatives.
• Educate patients on their insurance benefits and authorization requirements, especially regarding infusion and pain management treatments.
• Continuously evaluate the effectiveness of existing processes related to infusion and pain management services and make recommendations for improvements.
• Implement best practices and new technologies to improve workflow efficiency and accuracy for insurance verification and prior authorizations.
• Collaborate with peers and other departments, including clinical teams, to ensure smooth transitions during process changes and optimize the overall revenue cycle process, with a focus on specialized services.
• Performs quality reviews on current procedures to monitor and improve efficiency of intake operations.
• Analyzes trends impacting revenue and takes appropriate action to realign staff and revise policies and procedures.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Maintains a thorough understanding of NDC (National Drug Code) numbers, metric quantities, and knowledge of infusion supplies.
• Completes hiring, scheduling of staff, time, and attendance review.
• Performs other job-related duties as assigned.

QUALIFICATION REQUIREMENTS:

• Understanding of all Revenue Cycle Management functions and integration of one another.
• Prior experience working with high-complexity cases, including infusion therapy and pain management.
• Excellent verbal and written communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• Self-directed, detail oriented, conscientious, organized, and able to follow through.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.
• Travel up to 25%.