Home Infusion Intake Coordinator

AIS Healthcare Career Center; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Remote work

Medical, Dental, Vision Insurance

Company-Paid Life Insurance

Long-Term Disability Insurance

401(k) with Employer Match

Paid Time Off

Career Growth Opportunities

Collaborative Team Environment

Mission-Driven Culture

Job summary

AIS Healthcare's Advanced Infusion Care division seeks an experienced Home Infusion Intake Coordinator for a 100% remote role. The coordinator will manage insurance verification, benefits investigation, and prior authorizations to ensure timely access to infusion therapies.

Candidates should have prior intake experience in home infusion, specialty pharmacy, or infusion center settings, with strong communication skills and the ability to coordinate across nursing, pharmacy, and sales teams.

Qualifications

• 2+ years of Home Infusion/Infusion Center intake experience.
• Experience with insurance verification, benefits investigation, and prior authorizations.
• Strong communication and customer service skills; detail-oriented and accurate.
• Ability to manage multiple priorities in a fast-paced setting.
• Proficient in Microsoft Outlook, Word, and Excel.

Responsibilities

• Enter patient, physician, insurance, and authorization data into systems.
• Conduct comprehensive benefits investigations for new referrals.
• Review medical and pharmacy benefit plans and obtain authorizations.
• Communicate status updates to patients, providers, and internal teams.
• Manage denials and assist with appeals and peer reviews.
• Educate patients on coverage and financial responsibilities.
• Coordinate care across Nursing, Pharmacy, Sales, and Reimbursement teams.
• Support training and process improvements.

Skills

Intake coordination

Insurance verification

Benefits investigation

Prior authorizations

Customer service

Attention to detail

Multitasking

Time management

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Home Infusion Intake Coordinator

100% Remote

Home Infusion or Infusion Center Experience Required

Please note: Candidates must have previous Intake, Benefits Verification, or Authorization experience in a Home Infusion, Specialty Pharmacy, or Infusion Center setting.

Join Advanced Infusion Care

Advanced Infusion Care (AIC), a division of AIS Healthcare, is the leading provider of home infusion therapies and specialty pharmacy services. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve.

We are seeking an experienced Intake Coordinator to join our growing team. This is a critical role responsible for ensuring patients have timely access to life-changing infusion therapies by managing insurance verification, benefits investigation, prior authorizations, and patient onboarding activities.

If you thrive in a fast-paced healthcare environment, have strong infusion intake experience, and enjoy helping patients navigate complex insurance requirements, we'd love to hear from you.

Why Join AIS Healthcare?

We offer a comprehensive benefits package, including:

• 100% Remote Work Opportunity
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Long-Term Disability Insurance
• Generous Paid Time Off
• 401(k) with Employer Match
• Career Growth and Advancement Opportunities
• Collaborative Team Environment
• Mission-Driven Culture Focused on Patient Care

Position Summary

The Intake Coordinator is responsible for providing patient access to infusion therapies by verifying insurance eligibility, reviewing benefits, obtaining authorizations, and coordinating communication between patients, providers, nursing, pharmacy, and sales teams.

This role requires a strong understanding of infusion reimbursement, medical and pharmacy benefits, prior authorizations, and patient onboarding workflows.

This is not a general medical intake position. Candidates must have prior experience working in a Home Infusion, Specialty Pharmacy, or Infusion Center environment.

What You'll Do

• Enter patient, physician, insurance, and authorization information into company systems
• Review incoming referrals and prescription orders
• Contact patients and providers to obtain missing information
• Conduct comprehensive benefits investigations for new referrals
• Review both medical and pharmacy benefit plans
• Obtain clinical documentation needed for prior authorization submissions
• Follow authorizations through approval and resolution
• Communicate authorization status updates to patients, providers, and internal teams
• Manage denials and assist providers with appeals and peer-to-peer review processes
• Educate patients regarding coverage and financial responsibility
• Coordinate care across Nursing, Pharmacy, Sales, and Reimbursement teams
• Assist patients with manufacturer assistance programs and financial support options
• Maintain detailed documentation in patient records
• Identify alternate pharmacy providers when required by payer restrictions
• Support training and development of new team members
• Participate in process improvement initiatives and workflow optimization projects

Required Qualifications

• High School Diploma or GED
• Minimum of 2 years of experience in:
  • Home Infusion Intake
  • Specialty Pharmacy Intake
  • Infusion Center Intake
  • Authorization or Benefits Verification within an infusion environment
• Experience with insurance verification, benefits investigation, and prior authorizations
• Strong understanding of medical and pharmacy benefits
• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Advanced organizational and time management skills
• Ability to work independently with minimal supervision
• Proficiency in Microsoft Outlook, Word, and Excel

About AIS Healthcare

AIS Healthcare is the nation's leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home infusion therapies, including immune globulin treatments. Through innovative pharmacy services, specialized nursing support, and comprehensive care coordination, we help providers deliver exceptional patient care and outcomes.

We're looking for positive, hardworking professionals who are passionate about making a difference in the lives of patients and providers.

AIS Healthcare | Advancing Quality. Improving Lives.