Home Improvement Retail Specialist – Customer Service

Lowe's; Roanoke (VA); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Associate discount

Track to the Trades program

Job summary

Lowe's is hiring a part-time Customer Service Associate in Roanoke to help customers with home improvement needs, locate products, and ensure a positive checkout experience.

You will engage customers, stock shelves, process orders, and collaborate across departments to deliver exceptional service. Some lifting and standing required; bilingual skills and trade certifications are a plus.

Qualifications

• 6 Months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech experience

Basic arithmetic

Physical stamina

Tools

Smartphones & tablets

Job description

Lowe's is hiring a part-time Customer Service Associate in Roanoke to help customers with home improvement needs, locate products, and ensure a positive checkout experience.

You will engage customers, stock shelves, process orders, and collaborate across departments to deliver exceptional service. Some lifting and standing required; bilingual skills and trade certifications are a plus.