Home Improvement Customer Service Pro | Flexible Hours

Lowe's Home Centers, LLC; Rutherford (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) company match

Employee Stock Purchase Program

Lowe's Associate Discount

Track to the Trades program

Benefits information online

Job summary

Lowe's Home Centers, LLC in Rutherford, NJ is seeking a Customer Service Associate to help customers find products and resolve home improvement questions with friendly, knowledgeable service. You will be welcoming customers, assisting with merchandise selection, and ensuring orders and deliveries are accurate and on time.

The role covers multiple departments and may involve lifting and standing for long periods, with training across store areas to deliver excellent customer service.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail technology

Bi-lingual

Job description

Lowe's Home Centers, LLC in Rutherford, NJ is seeking a Customer Service Associate to help customers find products and resolve home improvement questions with friendly, knowledgeable service. You will be welcoming customers, assisting with merchandise selection, and ensuring orders and deliveries are accurate and on time.

The role covers multiple departments and may involve lifting and standing for long periods, with training across store areas to deliver excellent customer service.