Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Tarentum (Allegheny County); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

At Lowe's, a Customer Service Associate welcomes customers to Lowe's and helps them find the right products for home improvement needs. You will assist with locating merchandise, answer questions, and provide friendly, professional service throughout the day.

This role may span multiple departments based on store needs, including Appliances, Hardware, or Paint, and offers a pathway to growth with benefits and flexible scheduling.

Qualifications

• 6 months experience using a computer for input, accessing, modifying, or outputting information
• 6 months experience using common retail technology, such as smartphones and tablets
• Reading, writing, and performing basic arithmetic
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail technology

Basic math

Communication

Tools

Smartphones

Tablets

Job description

At Lowe's, a Customer Service Associate welcomes customers to Lowe's and helps them find the right products for home improvement needs. You will assist with locating merchandise, answer questions, and provide friendly, professional service throughout the day.

This role may span multiple departments based on store needs, including Appliances, Hardware, or Paint, and offers a pathway to growth with benefits and flexible scheduling.