Home Improvement Customer Service Associate

Lowe's Companies, Inc.; Sayre (Bradford County); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee stock purchase program

Associate discount

Track to the Trades

Job summary

Lowe's welcomes customers and helps them find the right products for home improvement. You will interact with customers, answer questions, locate merchandise, and ensure satisfaction throughout their shopping experience.

The role is part-time and offers growth opportunities with benefits including health insurance, tuition assistance, retirement plans, and employee discounts. Work may span multiple departments based on store needs.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 months experience using common retail technology, such as smartphones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Retail and/or customer service experience (preferred)
• Bi-lingual skills (preferred)
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) (preferred)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Bilingual (preferred)

Job description

Lowe's welcomes customers and helps them find the right products for home improvement. You will interact with customers, answer questions, locate merchandise, and ensure satisfaction throughout their shopping experience.

The role is part-time and offers growth opportunities with benefits including health insurance, tuition assistance, retirement plans, and employee discounts. Work may span multiple departments based on store needs.