Home Improvement Customer Care Specialist

Lowe's Companies, Inc.; Fernley (NV); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) company match

Employee Stock Purchase Program

Associate discount

Track to the Trades program

Job summary

Lowe's Companies, Inc. is hiring a Customer Service Associate in a part-time capacity to welcome customers, help them find products, and resolve home-improvement questions. You will engage with shoppers, stock shelves, and ensure orders and deliveries are accurate and timely.

The role involves assisting across departments, gaining product knowledge, and providing friendly, professional service throughout the store. Training and growth opportunities are offered as part of a supportive team.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Basic computer skills

Reading and arithmetic

Physical stamina

Job description

Lowe's Companies, Inc. is hiring a Customer Service Associate in a part-time capacity to welcome customers, help them find products, and resolve home-improvement questions. You will engage with shoppers, stock shelves, and ensure orders and deliveries are accurate and timely.

The role involves assisting across departments, gaining product knowledge, and providing friendly, professional service throughout the store. Training and growth opportunities are offered as part of a supportive team.