Home Improvement Appointment Specialist

Mt. Pleasant Window & Remodeling Co.; Export (PA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid Time Off

Bonuses

Job summary

Mt. Pleasant Window & Remodeling Co. in Western Pennsylvania is seeking a Marketing Rehash Representative to re-engage our existing customer database through a high-volume, call-center style approach.

The goal is to keep sales calendars full by identifying opportunities after prior estimates and scheduling qualified appointments with our sales team. This full-time role offers $17–$25 per hour plus bonuses, with shifts Tue–Fri 11:30 AM–8 PM and Sat 9:30 AM–5 PM; Sundays and Mondays off.

Qualifications

• Minimum 1 year of experience in sales and/or a call-center-type position is REQUIRED.
• Strong verbal communication and active listening skills.
• Comfortable making a high volume of outbound calls.
• Confident asking questions and overcoming common customer objections.
• Ability to stay positive and motivated when faced with rejection.
• Strong organizational and time-management skills.
• Comfortable working with CRM systems, including Salesforce, and basic computer software.
• Reliable, coachable, competitive, and results-oriented.

Responsibilities

• Make a high volume of outbound calls to past and current customers.
• Reconnect with homeowners who previously received an estimate or met with a sales representative but did not move forward.
• Identify changes in customer needs, timing, budget, project scope, or interest.
• Generate and schedule qualified rehash appointments for our sales team.
• Work consistently to keep the sales team's appointment schedule booked.
• Follow up with customers according to established call and follow-up procedures.
• Clearly communicate current products, services, promotions, and available opportunities.
• Build positive relationships with homeowners while providing an excellent customer experience.
• Accurately document call outcomes, customer information, and appointment details in the company CRM.
• Confirm appointments and help reduce cancellations and no-shows.
• Work closely with the sales team and management to identify additional opportunities.
• Meet or exceed daily, weekly, and monthly calling and appointment-setting goals.
• Maintain professionalism, enthusiasm, and a positive attitude throughout every customer interaction.

Skills

Outbound calling

CRM experience

Sales experience

Communication

Time management

Tools

Salesforce

Job description

Mt. Pleasant Window & Remodeling Co. in Western Pennsylvania is seeking a Marketing Rehash Representative to re-engage our existing customer database through a high-volume, call-center style approach.

The goal is to keep sales calendars full by identifying opportunities after prior estimates and scheduling qualified appointments with our sales team. This full-time role offers $17–$25 per hour plus bonuses, with shifts Tue–Fri 11:30 AM–8 PM and Sat 9:30 AM–5 PM; Sundays and Mondays off.