Home Health Training Specialist

KanTime Inc.; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

KanTime Inc. is seeking a Home Health Training Specialist in Plano, Texas. This role involves leading clients through software implementation and training, while providing necessary support and updates through the process.

The ideal candidate will possess strong critical thinking skills, business understanding, and excellent people skills, ensuring effective communication with diverse stakeholders.

Qualifications

• Understanding of Home Health and/or Hospice Organizations.
• Ability to manage varying stakeholders including Corporate C-Level Leaders and line staff.
• Time-management and organization skills vital for success.

Responsibilities

• Lead clients through the implementation and training of the software.
• Assist clients in testing the software setup.
• Provide post-go-live customer support and training.

Skills

Business Savvy

People Skills

Time-management

Critical Thinking

De-escalation Techniques

Job description

Summary

A Home Health Training Specialist is responsible for supporting a Project Director in the implementation of new customers, assisting with their transition from their existing EMR or operational systems, the migration of information and adoption of processes resulting in a successful transition of the customer’s organization onto the KanTime platform. The Home Health Training Specialist must demonstrate attention to detail, task-driven accomplishments, critical thinking skills, and risk mitigation skills. Led by the Project Director, the Home Health Training Specialist will be responsible for understanding and interpreting customer organizational objectives, identifying and migrating all appropriate data from existing systems to KanTime, the configuration of KanTime per the agency's requirements, and training of all aspects of the solution. The Home Health Training Specialist will support the Project Director in tasks defined as part of a project plan.

Duties & Responsibilities

• Lead clients through the implementation, training, setup, and use of the software
• Assist clients in testing the setup of the software
• Ability to follow a project plan and be agile to circumstances that may require slight deviations
• Provide customers with post-go-live customer support and training
• Master KanTime Implementation project management processes and procedures
• Successfully guide & train customers through the KanTime implementation steps and activities as defined by leadership
• Manage customer expectations, contingencies, and support tickets throughout their life in implementation

Requirements

• Business Savvy – an understanding of the inner structure and workings of Home Health and/or Hospice Organizations
• Rich People Skills – an ability to manage people from all segments of the client organization, consistently framing and meeting their delivery expectations. This includes Corporate C-Level Leaders, Sole Proprietors, Department Heads of all divisions as well as line staff members.
• Time-management, organization and critical thinking skills
• Aptitude - ability to learn and institute new concepts.
• De-escalation techniques
• Ability to travel 20-40% of the year