Home Health Portal Management Coordinator

Mission Healthcare; San Diego (CA); On-site; USD 7,246,176 - 8,017,632; Full time

Benefits offered by this job

401(k)

EAP

Paid vacation

Sick leave

Holidays

Medical insurance

Dental coverage

Vision coverage

FSA/HSA

Disability insurance

Life insurance

AD&D

Job summary

Mission Healthcare, a leading home health and hospice provider in the western United States, seeks a patient-focused coordinator to manage referrals and support case management workflows in San Diego. You will work Mon-Fri 8am-5pm and engage with physicians, insurers, and field staff to advance referrals.

Ideal candidates have a high school diploma, healthcare exposure, and strong communication skills. You’ll thrive in a fast-paced team environment dedicated to compassionate care and service

Qualifications

• High School Diploma or GED; bachelor’s degree preferred.
• Healthcare experience preferred with ability to read and understand medical documents and terminology.
• Ability to stay positive and resilient under pressure and deadlines.
• Excellent verbal and written communication, organizational and problem-solving skills.

Responsibilities

• Engage in outbound case manager communication through the electronic portal and help to capture referral opportunities, as well as facilitate the completion of referrals that are officially placed with Mission.
• Perform administrative tasks such as physician verification, insurance verification, assignment of referral, coordination/alerting the field marketer for in-person follow-up, and record keeping on specific account intricacies and profile details.
• Responsible for providing the highest level of customer service to both internal and external customers in a fast‑paced team‑oriented environment.
• Work seamlessly with all team members (both internal and external) to ensure that referral opportunities are captured, conversion‑to‑admission rates are improving, and timeliness of responses are meeting or exceeding company goals.
• Build relationships with referral sources and Mission Account Managers.

Skills

Customer service

Communication

Administrative tasks

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with C, A, R, E and S (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment.

Benefits Available to All Benefit-Eligible Employees

• 401(k) retirement savings plan
• Employee Assistance Program (EAP)
• Paid vacation, sick leave, and holidays

Additional Benefits for Employees Regularly Scheduled 30+ Hours per Week

• Medical, dental, and vision insurance
• Flexible Spending & Health Savings Accounts
• Disability, life, and AD&D insurance

Pay range (depending on experience): $26-$28

Schedule/Shift: Mon-Fri 8am-5pm

Responsibilities

• Engage in outbound case manager communication through the electronic portal and help to capture referral opportunities, as well as facilitate the completion of referrals that are officially placed with Mission.
• Perform administrative tasks such as physician verification, insurance verification, assignment of referral, coordination/alerting the field marketer for in-person follow-up, and record keeping on specific account intricacies and profile details.
• Responsible for providing the highest level of customer service to both internal and external customers in a fast‑paced team‑oriented environment.
• Work seamlessly with all team members (both internal and external) to ensure that referral opportunities are captured, conversion‑to‑admission rates are improving, and timeliness of responses are meeting or exceeding company goals.
• Build relationships with referral sources and Mission Account Managers.

Qualifications

• High School Diploma or GED, bachelor’s degree preferred
• Previous healthcare experience preferred with the ability to read and understand medical documents and terminology.
• Ability to remain positive and resilient while working under pressure and against deadlines.
• Excellent verbal and written communication, organizational and problem‑solving skills.

Equal Opportunity & Veteran‑Friendly Employer

We are proud to be an equal‑opportunity employer committed to building inclusive, compassionate healthcare teams. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business need.

Veterans and military spouses are encouraged to apply. We are a veteran‑friendly employer and a proud participant in the We Honor Veterans Association.