Care Specialist

Mission Healthcare; San Diego (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Employee Assistance Program

Paid vacation

Tuition Reimbursement

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Job summary

Mission Healthcare, based in California, is seeking dedicated professionals to join their team. The role focuses on providing education and support to patients navigating the healthcare continuum, ensuring tailored advice and resources for each individual's unique needs.

The position requires a minimum of three years of relevant experience, emphasizing customer service and communication skills. With a commitment to inclusivity and diversity, Mission Healthcare offers a supportive work

Qualifications

• 3 years’ experience in health care office, preferably in hospice and/or home health care.
• Demonstrates excellence in customer service and time management.
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
• Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
• Flexible schedule availability based on business need.

Responsibilities

• Utilize resources to identify patients at high risk for rehospitalization and provide support.
• Provide education and resources to patients and community partners.
• Support patients as they navigate the healthcare continuum.
• Provide personalized advice based on the patient’s unique care needs.
• Assist with advance care planning tailored to a patient's wishes.
• Educate patients regarding healthcare systems, including home health and hospice.
• Maintain records and document all patient/family interactions.

Skills

Customer service

Time management

Communication skills

Negotiation

Flexibility

Job description

Mission Healthcare,located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered withCompassion,Accountability,Respect,Excellence andService(CARES),Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!
Mission Healthcare offers competitive benefit packages designed to support the well‑being of our team.

Benefits Available to All Benefit-Eligible Employees

• 401(k) retirement savings plan
• Employee Assistance Program (EAP)
• Paid vacation, sick leave, and holidays
• Tuition Reimbursement
• Relocation Assistance

Additional Benefits for Employees Regularly Scheduled 30+ Hours per Week:

• Medical, dental, and vision insurance
• Flexible Spending & Health Savings Accounts
• Disability, life, and AD&D insurance

Pay range (depending on experience): 70k-80k

Schedule/Shift

Monday-Friday 8am, 5pm

Responsibilities

• Utilize available resources toidentifypatients athigh riskfor rehospitalization and mortality and provide an extra layer of support.
• Provide education and resources to patients,cliniciansand community partnersonavailable care options.
• Support patients asthenavigate the healthcare continuum.
• Providepersonalized advice based on the patient’s unique goals and care needs.
• Provide guidance to patients during challenging situations and decision-making processes.
• Assistwith advance care planning tailored to a patient's wishes and values.
• Educate and guide patientsregardinghealthcare systems, including home health, hospice, palliative care, hospitalizations, and skilled nursing or rehabilitation placement.
• Maintaina strong senseof responsibility in responding to patients and clinicians, ensuringtimelyand effective support is provided as needed.
• Ability to maintain careful records and document all patient/family interactions.

Qualifications

• 3 years’ experience in health care office, preferably in hospice and/or home health care .
• Demonstrates excellence in customer service and time management
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
• Demonstrates good communications , negotiation, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
• Flexible schedule availability (based on business need)

At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.

Equal Opportunity & Veteran‑Friendly Employer:

We are proud to be an equal‑opportunity employer committed to building inclusive, compassionate healthcare teams. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business need.

Veterans and military spouses are encouraged to apply. As a veteran‑friendly employer and proud participant in the We Honor Veterans Association, we recognize and value the leadership, teamwork, adaptability, and service‑driven experience military‑connected individuals bring to patient‑centered care and healthcare environments.

Accessibility Commitment:

We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.

Inclusion Efforts:

We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.

Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.

Communication Consent:

By submitting an application, you acknowledge and consent to receive communications—including emails, phone calls, and text messages—from Mission Healthcare and its recruiters regarding your application and potential employment opportunities. You may opt out of text messages at any time by responding with "STOP".