Home Health Coordinator- Kissimmee, FL

Matrix Home Care LLC; Kissimmee (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Matrix Home Health Care, based in Florida, seeks a detail-oriented Home Health Coordinator to streamline referrals, patient schedules, authorizations, and daily communications. You will serve as the hub among patients, families, clinicians, physician offices, referral sources, and agency leadership to keep services progressing smoothly.

The ideal candidate is organized, dependable, and proactive, capable of balancing multiple priorities and following through on tasks from start to finish.

Qualifications

• High school diploma or equivalent.
• Strong coordination, organization, and time management skills.
• Clear, professional communication and customer service skills.
• Confidence working independently and collaborating with a team.

Responsibilities

• Coordinate referrals from receipt through the start of services, ensuring required information and documentation are obtained.
• Track referral progress, identify barriers, and follow up to keep services moving forward.
• Maintain updates on patient status, pending items, and next steps.
• Build and maintain accurate patient schedules based on frequencies, clinician availability, geographic coverage, and authorization status.
• Coordinate coverage for new admissions, ongoing visits, and scheduling changes.
• Identify scheduling gaps and address coverage needs with clinical leadership.
• Communicate changes promptly to patients, caregivers, clinicians, and staff.
• Verify insurance eligibility, benefits, network participation, and authorization requirements.
• Submit and track initial and ongoing authorization requests.
• Monitor approved visits and authorization expiration dates for timely planning.
• Follow up on outstanding orders, clinical records, and visit documentation.
• Organize and prioritize incoming calls, emails, faxes, and service requests.
• Maintain records of communications and outstanding needs.

Skills

Coordination

Organization

Time management

Communication

Customer service

Independent work

Team collaboration

Education

High School Diploma

Tools

Email

Spreadsheets

Computer-based systems

Job description

Kissimmee, United States | Posted on 10/15/2026

Matrix Home Health Careprovides services throughout Florida.

Our Primary Goalis to assure that everyone involved in the patient’s well-being has executives and Champions in charge, personally involved in the delivery of care and achieving desired outcomes.

RN’s, LPN’s, Physical/Occupational/Speech Therapists, Home Health Aides, Certified Nursing Assistants, Attendants, Companions/Live-Ins and other specialized healthcare professionals are licensed, trained and ready to provide care twenty-four hours a day, every day.

Job Description

HOME HEALTH COORDINATOR

Reports to: Administrator / Branch Leader

POSITION SUMMARY

We are seeking an organized, dependable, and proactive Home Health Coordinator to help keep referrals, patient schedules, authorizations, and communication moving efficiently.

This position serves as a central point of contact between patients, families, clinicians, physician offices, referral sources, and agency leadership. The ideal candidate can coordinate multiple priorities, anticipate needs, resolve scheduling challenges, and follow outstanding tasks through to completion.

KEY RESPONSIBILITIES

Patient Care and Referral Coordination

• Coordinate referrals from receipt through the start of services, ensuring required information and documentation are obtained.
• Track referral progress, identify barriers, and follow up with the appropriate parties to keep services moving forward.
• Maintain clear, current updates on patient status, pending items, and next steps.

Scheduling and Staffing

• Build and maintain accurate patient schedules based on ordered frequencies, clinician availability, geographic coverage, and authorization status.
• Coordinate coverage for new admissions, ongoing visits, and scheduling changes.
• Identify scheduling gaps and conflicts, working with clinical leadership to address coverage needs.
• Communicate changes promptly to patients, caregivers, clinicians, and office staff.

Authorizations and Follow-Up

• Verify insurance eligibility, benefits, network participation, and authorization requirements.
• Submit and track initial and ongoing authorization requests.
• Monitor approved visits and authorization expiration dates to support timely planning.
• Follow up on outstanding orders, clinical records, and visit documentation.

Communication and Daily Operations

• Organize and prioritize incoming calls, emails, faxes, and service requests.
• Maintain accurate records of communications, outstanding needs, and completed follow-up.
• Alert leadership to staffing shortages, authorization delays, and other barriers to care.
• Direct clinical questions and patient concerns to the appropriate licensed clinician.
• Support the Administrator with daily office coordination while maintaining patient confidentiality.

Requirements

QUALIFICATIONS

• High school diploma or equivalent required.
• Strong coordination, organization, and time management skills.
• Ability to manage competing priorities with accuracy and consistent follow-through.
• Clear, professional communication and strong customer service skills.
• Confidence working independently and collaborating with a team.
• Proficiency with email, spreadsheets, and computer-based systems.
• Experience in scheduling, staffing, administrative support, or healthcare coordination preferred.
• Home health and authorization experience are a plus; training may be provided to the right candidate.

WHAT SUCCESS LOOKS LIKE

Referrals progress promptly, schedules remain accurate, outstanding items receive timely follow-up, and patients and staff know what to expect. This role helps create an organized, responsive office that supports dependable patient care.