Domestics/Lead Clerk

Kroger; Fort Wayne (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

Kroger in Fort Wayne, IN seeks a customer service associate to provide outstanding service, answer product questions, and support department operations. You will help customers, maintain a clean environment, and assist with cashier duties and promotions.

Role emphasizes safety, accuracy in transactions, and knowledge of store layout. Applicants should be 18+, with strong communication and math skills; retail experience is a plus.

Qualifications

• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.
• Retail experience desirable.
• High school diploma or equivalent desirable.
• Second language: speaking, reading and/or writing desirable.

Responsibilities

• Answer questions about products and assist customers across the store.
• Maintain a clean, welcoming environment and uphold in-store promotions and policies.
• Operate cashier functions and assist with basic transactions.
• Monitor inventory and merchandising, noting discrepancies as needed.
• Follow safety procedures and report accidents or issues promptly.

Skills

Effective communication

Basic math

Stress management

Physical stamina

Age 18+

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Support the day-to-day functions of the department operations. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Adhere to all local, state and federal health and civil codes. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Understand the store's layout and be able to locate products. Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department. Stay current with present, future, seasonal and special ads. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Observe scheduled shift operating hours. Demonstrate creative merchandising. Condition all products in assigned sections according to company policy. Understand and perform cashier functions. Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Ability to handle stressful situations
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Desired

• Retail experience
• High school diploma or equivalent
• Second language: speaking, reading and/or writing