HOME HARDLINES/CLERK

Smith's Food & Drug Centers; Saint George (UT); On-site; USD 19,000 - 28,000; Full time

Job summary

Smith's Food & Drug Centers seeks a dedicated team member to deliver exceptional customer service and maintain a safe, clean store environment. You will assist the department manager in meeting sales and profit targets while upholding our Customer 1st strategy and core values of respect, integrity, and safety.

You will handle stressful situations gracefully, communicate effectively with customers and colleagues, and apply basic math for cash handling and reporting.

Qualifications

• Minimum: ability to handle stressful situations.
• Minimum: effective communication skills.
• Minimum: knowledge of basic math; counting, addition, and subtraction.
• Desired: Retail experience.
• Desired: Second language (speaking, reading and/or writing).
• Desired: ability to answer questions about products and make recommendations.

Responsibilities

• Create outstanding customer experiences through exceptional service.
• Assist the department manager in achieving department sales and profit goals and monitor QA standards.
• Model and promote company values: respect, honesty, integrity, diversity, inclusion and safety.
• Encourage associates to deliver excellent customer service and maintain a safe, clean environment.

Skills

Stress management

Effective communication

Basic math

Retail experience

Second language

Customer service

Product knowledge

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math; counting, addition, and subtraction

Desired

• Retail experience
• Second language: speaking, reading and/or writing
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of Drug GM and Home specials
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need
• Review "sell by" dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation