Home Goods Customer Experience Associate

The Kroger Co.; Klamath Falls (OR); On-site; USD 19,000 - 28,000; Full time

Job summary

The Kroger Co. is seeking a store associate in Oregon to deliver outstanding customer service and maintain a safe, clean environment.

You will assist the department manager in meeting sales goals while following quality assurance standards and upholding our Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion and safety. You will help customers by answering questions, stocking shelves, and staying current with ads and promotions.

Qualifications

• Must handle stressful situations.
• Strong communication skills.
• Basic math skills (counting, addition, subtraction).
• Retail experience preferred.
• Bilingual abilities (spoken/written) preferred.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of Drug GM and Home specials
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need
• Review “sell by” dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail experience

Second language

Job description

The Kroger Co. is seeking a store associate in Oregon to deliver outstanding customer service and maintain a safe, clean environment.

You will assist the department manager in meeting sales goals while following quality assurance standards and upholding our Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion and safety. You will help customers by answering questions, stocking shelves, and staying current with ads and promotions.