Home Equity Senior Processor

Citizens; Johnston (RI); On-site; USD 65,000 - 90,000; Full time

Job summary

Citizens in Johnston, RI is seeking a Home Equity Senior Processor to review and evaluate loan documentation, communicate with customers, and ensure information is complete and accurate throughout the application process.

You will work with loan officers and branches to obtain required documents, make welcome calls on new files, and ensure compliance with bank, state and federal regulations, including Fair Lending and Reg B.

Qualifications

• 5 years of Retail Financial Services experience.
• Ability to work in a fast paced environment.
• Strong documentation and data entry accuracy.

Responsibilities

• Enter clear, concise comments, edit information and document application status on loan systems.
• Review vendor reports, contact customers, loan officers and branches to obtain routine loan documentation.
• Resolve documentation issues for new loan applications.
• Interact with customers.
• Work with loan officers and branches to obtain required documents, review titles, appraisals, and income documents to ensure accuracy and completeness.
• Make welcome calls on new files and maintain the department's call cadence to inform customers.
• Document call cadence and results in the system of record for file status.
• Provide on-the-job training for newly hired processors.
• Apply bank, state and federal regulations to ensure compliance.

Skills

Customer service

Documentation accuracy

Regulatory compliance

Fast-paced environment

Communication skills

Job description

Description

As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary Responsibilities Include

As the Home Equity Senior Processor, you will receive and evaluate documentation for loan applications and interact with customers to ensure necessary information is obtained, complete and accurate. Additionally, you will complete reviews within department standards, enter clear, concise comments, edit information and document application status on appropriate loan systems. Furthermore, it is expected that you will communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information. In addition to utilizing professional oral and written skills, you should meet department productivity and quality standards within department turn time standards, and apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc.).

• Enter clear, concise comments, edit information and document application status on appropriate loan systems.
• Review vendor reports, contact customers, loan officers and/or branches to obtain routine loan documentation.
• Resolve documentation issues for new loan applications.
• Interact with customers.
• Work with both loan officers and branch colleagues to obtain required documents from customers, order and review property titles, appraisals, flood certifications, and income documents to ensure accuracy and completeness.
• Make welcome calls on new files, follow the department's call cadence throughout the process to ensure customer's are communicated direct and well informed of all aspects of their line in process.
• Ensure that they document in the system of record their call cadence contacts, results of the contact so that they and any colleague who reviews the file is aware of the file status
• Provides on the job training for newly hired processors.
• Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc.).

Qualifications, Education, Certifications And/or Other Professional Credentials

Required Qualifications

• 5 years of Retail Financial Services experience.
• Ability to work in a fast paced environment

Preferred Qualifications

• 3 years of retail loan consulting experience, management experience a plus.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday - 4 days in Johnston, RI

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 09/18/2026