Home Equity Mortgage Processor

Indiana Members Credit Union; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Indiana Members Credit Union is seeking a Home Equity Processor to manage a pipeline of home equity applications and loans, analyze data, credit reports, valuations, and title products, and reach out to borrowers to assemble information for underwriter decisions.

The role emphasizes attention to detail, strong communication, and the ability to work with minimal supervision in a fast-paced team, coordinating with staff, vendors and branch personnel.

Qualifications

• High School degree or equivalent work experience.
• Minimum 2 years prior experience processing Conventional mortgage loans.
• Experience processing Government loans preferred.
• Experience with Word, Excel and Outlook.
• Experience processing loans in line with Agency guidelines.

Responsibilities

• Facilitate documentation collection from borrowers, vendors and staff.
• Perform outbound calls to obtain required loan documentation.
• Manage follow-up to meet key performance indicators.
• Provide loan processing support to branch personnel.
• Update loan origination system with key information and dates.
• Maintain a pipeline of loans while tracking quality and efficiency.
• Learn and follow departmental procedures.

Skills

Attention to detail

Time management

Organizational skills

Interpersonal skills

Analytical thinking

Strong communication

Education

High School degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Summary/Objective

The Home Equity Processor will manage a pipeline of home equity applications and loans submitted by the loan officer. The Processor will analyze the application data, supporting borrower documentation provided, credit report, flood determination, valuation, and title products, and then reach out to the borrower on behalf of the loan officer, vendors and other external companies as needed to compile the information necessary to submit the loan to the underwriter for a decision. Processors will manage pipelines for Internal Loan Originators.

Duties/Responsibilities

Essential functions

• Facilitate productive communication with production staff, vendors and other external companies as needed to gain documentation and information
• Perform outbound telephone contact with borrowers as required to facilitate loan status and gain required documentation
• Manage efficient follow up for documentation and information required to meet key performance indicators
• Provide home equity loan assistance to branch personnel
• Update loan origination system with key information and dates as well as manage tasks and historical comments as required
• Manage a pipeline of loans while maintaining key performance indicators established to control quality, accuracy and efficiency
• Learn and maintain knowledge of departmental procedures

Competencies

• Attention to detail, ability to manage time, organization skills to effectively prioritize multiple tasks and achieve production focused goals.
• Excellent interpersonal skill, manners and techniques including ability to share positive and negative results.
• Able to work with minimal supervision.
• Analytical and problem solving
• Able to work in a fast paced, team oriented atmosphere where the environment changes on a consistent basis
• Able to prioritize tasks and organization daily functions
• Able to work with minimal supervision
• Strong communication skills, both verbal and written

Supervisory Responsibilities

None

Work environment

Private work area, office setting. May be required to work remotely temporarily on extended period of time.

Physical demands

• Long periods of sitting
• Long periods of time viewing computer monitor, vision
• Handling – ability to touch, feel, lift, operate and control equipment, materials, tools and objects with the hands

Travel Required

Minimal to none

Required Education And Experience

• High School degree or equivalent work experience
• Minimum 2 years prior experience processing Conventional mortgage loans
• Prior experience processing Government mortgage loans, preferred
• Experience with Microsoft Word, Excel and Outlook
• Experience processing loans in compliance with Agency guidelines, preferred
• Experience processing task in a paperless environment

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.