Home Equity Prod Svcs Spec

Citizens Bank; Johnston (RI); On-site; USD 51,577,000 - 68,770,000; Full time

Job summary

Citizens Bank in Johnston, RI is seeking a customer service professional for an inbound call center role. You will provide world‑class service to both internal and external customers, handling Home Equity Line of Credit inquiries from data entry to loan closing while following bank guidelines and regulatory requirements.

Ideal candidates will have strong communication skills, proficient data entry, and the ability to thrive in a fast‑paced environment.

Qualifications

• Ability to navigate a data entry system or other relevant applications.
• Familiarity with Empower, Mainframe, Finesse Phone System and other internal bank systems preferred.
• Knowledge of policies and procedures relating to Home Equity products.
• Strong computer skills.
• Excellent verbal and written communication skills, telephone etiquette and friendly attitude.
• Effective interpersonal stills, must be a team player.
• Ability to work in a fast-paced environment.
• Dependable and willing to be flexible with work schedule, including overtime as needed.
• Understanding of regulatory requirements.

Responsibilities

• Accurately and professionally respond to all inquiries regarding Home Equity Line of Credit application from data entry to loan closing.
• Make outbound calls and respond to inbound calls to schedule closings.
• Review and communicate transaction details to ensure no surprises.
• Adhere to regulatory and bank guidelines.
• Meet department productivity and quality standards.

Skills

Data entry

Empower

Mainframe

Finesse Phone System

Regulatory knowledge

Communication

Team player

Flexibility

Tools

Empower

Mainframe

Finesse Phone System

Job description

Description

As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! While in this role, you are responsible for providing world-class service to both internal and external bank customers in an incoming call center environment. Additionally, you will accurately and professionally respond to all inquiries regarding Home Equity Line of Credit application for the time of data entry to the loan closing process. You must have knowledge of loan guidelines, ability to rework loans, and must be familiar with state and federal regulations. Lastly, you will adhere to regulatory and bank guidelines while meeting department productivity and quality standards. Most importantly, at Citizens we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact!

Primary responsibilities include

• Accurately and professionally respond to all inquiries regarding Home Equity Line of Credit application from the time of data entry to the loan closing process.
• Make outbound calls and respond to inbound calls from customers and branch colleagues to schedule closings.
• Review and effectively, completely, and accurately communicate the details of the transaction to ensure that there are no surprises.
• Adhere to regulatory and bank guidelines.
• Meet department productivity and quality standards.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • Requires ability to navigate a data entry system or other relevant applications
  • Familiarity with Empower, Mainframe, Finesse Phone System and other internal bank systems preferred
  • Knowledge of policies and procedures relating to Home Equity products
  • Strong computer skills
  • Excellent verbal and written communication skills, telephone etiquette and friendly attitude
  • Effective interpersonal stills, must be a team player
  • Ability to work in a fast-paced environment
  • Dependable and willing to be flexible with work schedule, including working overtime as needed
  • Understanding of regulatory requirements
• Preferred Qualifications
  • Retail branchexperience preferred
  • Call center experience preferred

Hours & Work Schedule

• Hours per Week: 40 hours
• Work Schedule: M - F 8:15 am - 5:00 pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.