Home Equity Processor

Community First Credit Union; Neenah (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Community First Credit Union is seeking a Home Equity Loan Processor to handle documentation, processing and support for new home equity applications. You will demonstrate attention to detail, strong organizational skills, and time sensitivity while delivering excellent service to members and employees.

In this role you will prepare TRID disclosures, closing documents, review files, coordinate with title and insurance providers, and monitor disclosures and wire instructions.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of real estate lending experience preferred.
• Knowledge of home equity documentation and lending is preferred.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Familiarity with Microsoft Office and web-based software.
• Commitment to delivering outstanding member service.

Responsibilities

• Provide outstanding service to members and colleagues.
• Prepare documents for TRID compliance, including loan estimates and disclosures.
• Prepare loan documentation for branch closings and ensure accuracy.
• Quality check TRID and closing documents.
• Obtain homeowners insurance docs prior to closings and monitor coverage.
• Coordinate with title, insurance, and appraisal providers.
• Review closing files for required conditions.
• Prepare outgoing wire instructions for closings.
• Communicate with third parties regularly.
• Monitor department inbox and respond to inquiries.
• Support loan documentation and respond to lender questions.
• Track disclosures in the digital signature dashboard.

Skills

Attention to detail

Organizational skills

Time management

Written communication

Verbal communication

Customer service mindset

Problem solving

Education

High school diploma or equivalent (GED/HSED)

Tools

Microsoft Office

Web-based software

Job description

The Home Equity Loan Processor will handle all documentation, processing and support for new home equity applications. They will demonstrate a high level of detail-orientation, organizational skills, and time-sensitivity. They will provide exceptional service to members and employees. They share a variety of responsibilities on a rotating basis within the department.

As our Home Equity Loan Processor, you will:

• Provide outstanding, quality service to external and internal members
• Prepare documents related to TILA-RESPA Integrated Disclosure (TRID) compliance, including loan estimates, closing disclosures and change in circumstances
• Prepare loan documentation for branch loan closings
• Ensure accuracy of all TRID and loan closing documents through quality control processes
• Obtain home owners insurance documentation from insurance companies prior to closings
• Monitor closing files for proper home owners insurance coverage
• Demonstrate a knowledge and familiarity with all TRID forms, regulations, requirements and associated timelines
• Order title policies, flood determinations and property evaluations
• Review title policies and flood determinations
• Review files to ensure all required conditions are met prior to closing
• Prepare outgoing wire instructions related to loan closings
• Communicate frequently with third parties such as title insurance, home owners insurance and appraisal companies
• Monitor and process emails received in the department-shared inbox
• Handle lender questions and requests regarding loans and documentation
• Monitor the digital signature dashboard for acknowledged disclosures

Our ideal candidate will have a combination of:

• Requires a high school diploma or equivalent degree (GED, HSED)
• Minimum of one year of real estate lending experience is preferred
• Knowledge of home equity document preparation and/or lending is preferred
• Exceptional attention to detail and accuracy
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Familiarity with Microsoft Office suite and web-based software packages
• Passion for providing outstanding service to our members – internal and external
• The ability to work hard, find solutions and have fun!

Equal Opportunity Employer
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