Equity Loan Processor

Allegacy Federal Credit Union; Frontis (NC); On-site; USD 55,000 - 80,000; Full time

Job summary

Allegacy Federal Credit Union is seeking an Equity Loan Closing Specialist in North Carolina. You will manage escrow accounts, gather and review closing documents, and coordinate with loan officers, attorneys, and title companies to ensure accurate closings across multiple states.

Responsibilities include processing payoff quotes, ordering appraisals, title work, and ensuring compliance with TRID and HMDA while delivering high-quality service to members and internal partners.

Qualifications

• General understanding of real estate lending is required.
• Familiarity with core loan systems and multiple software programs.
• Strong written and verbal communication skills are essential.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and professional conduct are critical.
• Team-based work with multiple departments and vendors.

Responsibilities

• Deliver outstanding service to internal and external partners.
• Meet or exceed sales and service goals.
• Possess knowledge of the Credit Union's products and services.
• Generate or obtain equity loan applications from various sources.
• Order title work, property valuations, and flood certifications.
• Complete accurate loan-closing packages for multiple states.
• Coordinate closings with outside lenders and attorneys.
• Ensure recording of security instruments and filing of loan documents.

Skills

Real estate lending knowledge

Core systems knowledge

Computer skills

Oral and written communication

Experience with multiple computer apps

Multi-tasking & prioritization

Professional efficiency

Attention to detail

Team collaboration across departments

Tools

Core loan systems

Job description

Description

General Accountability

This position reports directly to the Equity Supervisor. Keeping up with volume and prioritizing tasks appropriately is a challenge in this position. Completing time-sensitive closing documents, disclosures, and satisfactions, setting up and servicing escrow accounts, ordering third party services, quoting and processing payoffs, filing, handling mail, and researching problems with existing loans. Must be able to communicate effectively with members' loan officers and attorneys. In processing, the individual must review documentation and obtain what is needed to clear the loan or to do the closing package. This position is responsible for teller activity on members' accounts, withdrawing checks from general ledger accounts for various fees, and at times, doing accounts payable for the department expenses.

Specific Accountabilities

• Deliver outstanding service to both internal and external partners that meets or exceeds our Service Promises
• Meet or exceed established sales and service goals
• Must possess effective knowledge of the Credit Union's products and services
• Generating or obtaining equity loan applications from various sources
• Order title work, property valuations, and flood certifications
• Complete accurate loan-closing packages in a timely manner, following guidelines and compliance procedures for 16 states
• Coordinate simultaneous closings with outside lenders
• Coordinate attorney loan closings
• Send package to closing location
• Ensure recording of security instruments and filing of loan documents
• Ensure that Deeds of Trusts and Flood Certifications are cancelled for paid equity loans
• Responsible for quoting correct pay off information for all equity loans
• Setting up and servicing escrow accounts
• Ensure compliance with TRID, HMDA and other regulations
• Implementation and testing of new loan products and updates in the loan origination system and core system

Knowledge, Skills and Abilities

• General understanding of real estate lending
• Knowledge of core systems
• Excellent computer skills and typing skills
• Excellent oral and written communication skills
• Experience in several computer programs
• Ability to multi-task and prioritize
• Ability to perform professionally and efficiently
• Exceptional attention to detail with willingness to further knowledge
• Excellent problem solving skills
• Working within a team based environment with multiple departments, financial centers and outside vendors