Home Equity Processing Specialist

Citizens Bank; Johnston (RI); On-site; USD 42,000 - 62,000; Full time

Job summary

Citizens Bank in Johnston, RI seeks a detail-oriented Loan Documentation Reviewer to ensure loan documentation complies with bank requirements. You will review submitted documents and coordinate with customers, loan officers, and branches to obtain missing items and ensure accuracy in the loan system.

You will communicate status and required documents professionally, supporting a smooth closing process and positive customer experiences.

Qualifications

• Customer service experience required.
• Experience handling loan documentation or similar processes preferred.

Responsibilities

• Review loan application documentation.
• Interact with customers, loan officers, branches to obtain required documents.
• Enter clear notes and update loan systems with application status.
• Communicate status and required documentation to internal and external stakeholders.

Skills

Customer Service

Phone skills

Job description

Citizens Bank in Johnston, RI seeks a detail-oriented Loan Documentation Reviewer to ensure loan documentation complies with bank requirements. You will review submitted documents and coordinate with customers, loan officers, and branches to obtain missing items and ensure accuracy in the loan system.

You will communicate status and required documents professionally, supporting a smooth closing process and positive customer experiences.