Home Equity Loan Processor

Accenture PLC; Sacramento (CA); Remote; USD 32,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) plan

Bonus opportunities

Paid holidays and PTO

Job summary

Accenture is seeking a Home Equity Loan Processor to manage mortgage applications, review documentation, calculate income, and ensure timely delivery to Underwriting. The role emphasizes customer service and accurate, timely communication with clients.

The candidate will handle a large pipeline, maintain status updates, and work within defined SLAs while operating remotely within a California location per business needs.

Qualifications

• Minimum of 2 years of mortgage experience.
• Minimum of 2 years of customer contact experience.
• Professional communication both written and verbal.

Responsibilities

• Meet production, quality and service standards with focus on customer service.
• Manage a large pipeline of applications and meet SLAs.
• Review and validate all required documentation, calculate income, follow up with customers, and deliver quality applications to Underwriting.
• Serve as primary contact, provide customers with timely status updates and respond to inquiries within SLA.
• Accept, make outbound calls to follow up on documents and provide loan status updates.

Skills

Mortgage experience

Customer service

Communication skills

Time management

Organizational skills

Job description

The Home Equity Loan Processor will:

Key Responsibilities

• Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
• Manage a large pipeline of applications while meeting required service level agreements
• Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting
• Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement.
• Activities include: Accept incoming phone calls Make outbound phone calls to follow up on outstanding documents and provide updates on loan status Monitor and respond to incoming emails Monitor and respond to incoming voicemails Document all communication Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments
• Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
• Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence

Role Requirements

• This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands.
• Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs.
• This is a remote opportunity; must be located within 100 miles of a local Accenture office.
• Must be State NMLS licensed and have passed the Uniform State Test as additional licensure will be required.

Basic Qualifications

• Minimum of 2 years of mortgage experience
• Minimum of 2 years of customer contact experience

Professional Skills Requirements

• Ability to work well in a fast-paced, multi-task environment
• Self-starter that thrives in a team environment
• Strong organizational, problem solving and time management skills
• Professional communication both written and verbal

Compensation & Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/26/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here: U.S. Employee Benefits | Accenture

Hourly Salary Range

• California $23.13 to $48.13
• Colorado $23.13 to $41.59
• Connecticut $23.13 to $41.59
• District of Columbia $24.62 to $44.28
• Illinois $21.39 to $41.59
• Maine $19.66 to $35.43
• Maryland $23.13 to $41.59
• Massachusetts $23.13 to $44.28
• Minnesota $23.13 to $41.59
• New York $21.39 to $48.13
• New Jersey $24.62 to $48.13
• Ohio $21.39 to $38.51
• Virginia $21.39 to $44.28
• Washington $24.62 to $44.28

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affinity

Accenture is an EEO and Affinity

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees.

If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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