Consumer Sales Specialist

Generac Power Systems Inc; City of Pewaukee (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Generac Power Systems Inc in Wisconsin is seeking a Home Energy Solutions Specialist to analyze consumer needs, educate customers, and drive sales of energy solutions. You will negotiate deals, meet targets, and handle pre- and post-sale inquiries with a consultative approach.

You will gather feedback, collaborate with dealers and contractors, and maintain high customer satisfaction while adhering to company policies and performance standards.

Qualifications

• Associates degree in related field or equivalent experience.
• 1 year related experience within Sales, Retail, Marketing.
• Ability to understand consumer needs and provide appropriate solutions.
• Strong problem-solving skills and the ability to handle objections effectively.
• Ability to meet sales targets in a goal-oriented environment.

Responsibilities

• Analyze consumer needs and recommend suitable energy solutions.
• Negotiate and close deals, handling objections to ensure satisfaction.
• Meet sales targets as set by management.
• Gather and analyze consumer feedback for product improvements.
• Conduct daily outbound calls to improve close rates.
• Educate customers on the energy solutions using a consultative approach.
• Respond to inbound pre-sale questions with accurate information.
• Maintain department standards for customer satisfaction and productivity.

Skills

Sales

Negotiation

Customer service

Data interpretation

Problem solving

Team collaboration

Education

Associates degree or related experience

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.Ready to Power a Smarter World with us?The Home Energy Solutions Specialist is responsible for analyzing consumer needs, negotiating and closing deals, meeting sales targets, gathering feedback, educating customers, answering detailed questions about Generac products, and maintaining department expectations. The primary goal of this role is to drive sales of energy solutions and provide excellent customer service to both potential and current customersEssential Duties:Analyze Consumer Needs: Understand consumer requirements and recommend suitable energy solutions to meet their needs.Sales and Negotiation: Negotiate and close deals, handle complaints or objections efficiently to ensure customer satisfaction and retention.Meet Sales Targets: Regularly achieve sales targets as set by management, demonstrating consistent performance.Consumer Feedback: Gather and analyze feedback from consumers, sharing insights with internal teams to improve products and services.Outbound Calls: Conduct daily outbound calls using predictive or preview mode, aiming to enhance the organization’s close rate.Customer Education: Educate customers on the growing home energy industry using a consultative approach to provide informed and valuable recommendations.Department Expectations: Maintain departmental standards, including customer satisfaction, productivity, and adherence to company policies.Product Knowledge: Answer detailed questions regarding Generac products, showcasing expertise and knowledge.Inbound Queries: Respond to inbound pre-sale questions over the phone, providing accurate and helpful information.Other duties as assignedMinimum Requirements:Associates degree in related field or equivalent experience1 year related experience within Sales, Retail, MarketingKnowledge, Skills, & Abilities:Ability to understand consumer needs and provide appropriate solutions.Strong problem-solving skills and the ability to handle objections effectively.Ability to Interpret Data, Analyze Results and Make RecommendationsAbility to work with a variety of stakeholders, including consumers, dealers, and contractorsAbility to meet sales targets and work in a goal-oriented environment.Strong organizational skills and attention to detail.Ability to work autonomously and as part of a teamOffice Environment:While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”