Home Delivery Logistics Associate

St. Mary's Food Bank; Phoenix (AZ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Tuition assistance

401(k) retirement plan

Medical coverage

Vision and dental

Health Savings Account

Disability insurance

Employee assistance

Wellness programs

Paid time off

Holidays

Volunteer support

Job summary

St. Mary's Food Bank is seeking a Home Delivery Logistics Associate in Phoenix to coordinate the daily home delivery program, manage inventory, and collaborate with drivers, volunteers, and staff. The role emphasizes accuracy, organization, and strong communication to ensure timely deliveries to neighbors.

The position offers an 9:30–6:00 p.m. weekday shift with occasional late days. Benefits include medical coverage, 401(k), tuition assistance, and paid time off in a mission-driven nonprofit

Qualifications

• Must obtain Forklift and ServSafe certifications within 30 days of employment.
• High School diploma or equivalent; associate or bachelor's degree preferred in related fields.
• Proficient in MS Office (Outlook, Excel, Word, Teams) and third-party platforms.
• Three years of experience in customer service, logistics, warehouse, or nonprofit work.

Responsibilities

• Utilize WMS and NetSuite to review and process home delivery invoices and orders.
• Prepare and stage boxes for delivery, ensuring quality and safety standards.
• Coordinate daily provider pickups and monitor rosters on third-party platforms.
• Maintain accurate delivery records and inventory; manage missed deliveries.
• Assist with ordering program supplies and supervise volunteers as needed.
• Handle evening shift activities and redeliveries, resolving issues promptly.
• Directly support emergency deliveries and staff needs in a fast-paced environment.

Skills

Forklift certification

ServSafe certification

Microsoft Office

Outlook

Excel

Word

Teams

Customer service

Logistics

Non-profit experience

Education

High School diploma or equivalent

Associate degree preferred

Bachelor's degree preferred (program, social sciences, or non-profit)

Tools

Microsoft Office Suite

Job description

The Home Delivery Logistics Associate supports the daily operations of St. Mary's Food Bank's Home Delivery Program by coordinating the accurate and timely preparation, staging, and distribution of food to Homebound Neighbors. Working with internal teams, third-party delivery providers, and program staff, this position maintains inventory and delivery information, coordinates provider pickups and returns, resolves day-to-day operational issues, and supports emergency or staff deliveries as needed. Success in this role requires strong organization, attention to detail, communication, and the ability to manage competing priorities in a fast-paced environment.

Shift is from M-F, 9:30-6:00 pm, staying as late as 8:00 pm some days

Essential Functions

• Utilize St. Mary's Food Bank’s WMS system & NetSuite to review, verify, and process invoices and orders scheduled for home delivery.
• Prepare, organize, and stage food boxes and products for delivery, ensuring orders meet established quality, quantity, and food safety standards.
• Upload, maintain, and monitor client delivery rosters on third-party platforms while coordinating daily provider pickups to ensure accurate, timely handoffs.
• Follow all St. Mary's Food Bank policies, procedures, food safety requirements, and safety practices.
• Coordinate and complete redeliveries for missed deliveries, and perform emergency or staff deliveries as needed, providing professional and respectful service to neighbors.
• Assist with ordering and maintaining program supplies to support daily operations
• Maintain daily organized and accurate records related to deliveries, inventory, returns, and provider activity.
• Maintain accurate client and delivery records by entering all Home Delivery services, including but not limited to provider-specific annotations, and suspending TEFAP and CSFP clients after two consecutive missed deliveries per policy.
• Assist with directing volunteers in food preparation, staging, loading, and other assigned logistics tasks.
• Perform other duties assigned to support the mission and operational needs of the Home Delivery Program.
• Evening Shift Specific
• Receive, document, and process returned products from delivery providers while maintaining accurate inventory records.
• Identify and communicate order, inventory, or delivery discrepancies to the Lead Home Delivery Associate or Home Delivery Supervisor for review and resolution.

Scope and Complexity

The Home Delivery Logistics Associate manages multiple time-sensitive tasks simultaneously, including order preparation, provider coordination, and delivery follow-up, while maintaining a high level of accuracy. The position works within established program procedures and food safety requirements and exercises independent judgment in resolving day-to-day issues such as missed deliveries, provider pickup discrepancies, and emergency delivery requests, escalating to supervisors when issues fall outside standard procedures. Errors or delays directly affect Homebound Neighbors who rely on these deliveries, making consistent follow-through, accountability, and attention to detail essential.

Physical Demands/Environment Factors

• Requires regular standing, walking, bending, and lifting and moving up to 50 pounds.
• Requires significant use of a computer, personal phone, and general office equipment.
• Requires adequate visual acuity to read labels, screens, documents, and inventory information.
• Ability to grasp, handle, move, and organize food products and supplies.
• Ability to communicate effectively through reading, writing, speaking in person, electronically, and by telephone.
• May be required to work in varying temperatures and around typical warehouse and food distribution environments.

Minimum Qualifications

• Must obtain Forklift and a ServSafe for Food Banking Certification within 30 days of employment and maintain current certification throughout employment.
• High School diploma or equivalent; associate or bachelor's degree preferred with program, social sciences, or non-profit degrees preferred
• Ability to effectively use Microsoft Office products, including Outlook, Excel, Word, and Teams, and learn organization-specific systems and third-party platforms.
• Three years of demonstrated experience in the customer service, logistics, warehouse, or non-profit field.

Preferred Qualifications

• Previous experience with food distribution, warehouse operations, logistics, or home delivery.
• Previous experience working in a nonprofit or community service organization.
• Experience using warehouse management systems, inventory systems, or third-party delivery platforms.
• Experience coordinating with delivery providers, drivers, volunteers, or external partners.

What we offer:

• Competitive Compensation Package:
  • Competitive Pay, including:
    • Starting at $21/hr.
    • Tuition Assistance
    • Employee Referral Bonus Program
    • 401(k) Retirement Savings Plan with a generous employer match
• Medical and Insurance Coverage
  • An employee-only medical plan at no cost to you
  • 4 low-cost employee-only, spouse and/or family member medical plans
  • Vision and Dental coverage
  • Health Savings Account generously funded by the employer and Flexible Spending Account options
  • Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
  • Employee Assistance and Wellness Programs
  • Optional Pet Insurance and Legal Shield Identity Theft offering
• Time Off
  • 15 PTO days, accrued bi-weekly, that increases with length of service
  • 40 hours of Personal/Sick time
  • 8 Company Paid Holidays

St. Mary's Food Bank is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

This is your chance to join a cohesive and welcoming team and make a difference in our Arizona communities. Join our Mission to alleviate hunger.