Home Commission Associate - Westfarms Mall

JCPenney; Farmington (CT); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Term life insurance

Paid vacation

Paid holidays

401(k) with company match

Employee discount on merchandise

Job summary

JCPenney in Farmington, CT is seeking a Commission Associate in the Home department to deliver exceptional customer service and drive profitable sales growth by combining product knowledge with a passion for service.

You will engage customers, promote protection plans, participate in store operations, and strive to meet performance standards while building lasting clientele and contributing to a positive shopping experience.

Qualifications

• Experience delivering strong customer service in retail.
• Ability to communicate product attributes clearly to customers.
• Track record of meeting performance standards in sales and service.

Responsibilities

• Customer Service & Sales – Approaches customers to engage, determine needs, and help decisions; informs about key product attributes and builds clientele; promotes care/protection plans and additional products.
• General Operations – Participates in inventory, MTO, returns, and signing processes; stays updated on trends and completes vendor/training activities.
• Performance Standards – Strives to meet standards for shrink, safety, iCAP, sales, service, profit, productivity, and attendance.

Skills

Customer service

Sales driven

Communication

Teamwork

Job description

As a commission associate in our home department, you are accountable for driving customer service to achieve profitable sales growth by combining in-depth product knowledge and passion for service to build clientele and drive sales.

Primary Responsibilities

• Customer Service & Sales – Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and build clientele. Covers care/protection plans and suggests additional products to customers.
• General Operations – Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Completes pricing and signing processes in specialty businesses. Stays up to date with new trends and styles through industry publications and communications and participates in ongoing technical skills development through company and/or vendor‑provided training and skill practice.
• Performance Standards – Consistently meets established performance standards; including but not limited to shrink and safety initiatives, the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Drives Results – Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Builds Ownership – Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for actions and outcomes.
• Drives Intensity – Proactively find ways to improve the customer experience; show confidence and courage to do what is right; act with energy and urgency.

Commission: 2% commission on net sales of qualified merchandise.

Benefits

If eligible, a competitive benefits package is offered including medical, dental, vision, term life insurance, paid vacation and holidays, and a 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Associates eligible for paid vacation are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation.

Pay Range

USD $17.00/hr – USD $17.00/hr.