Home Commission Associate - Tacoma Mall

JCPenney; Tacoma (WA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k) with company match

Employee discount

Job summary

JCPenney in Tacoma is seeking a Home Department Commission Associate focused on customer service and sales growth. You will engage customers, explain product attributes, and help build clientele while driving profitable sales.

In addition to a competitive wage, the role involves store operations, inventory handling, and adherence to performance standards. Eligible associates receive benefits and a 2% commission on net sales.

Qualifications

• Experience delivering customer service and driving sales.
• Ability to explain product attributes and benefits.
• Willingness to participate in store operations and training.

Responsibilities

• Engage customers in a friendly manner to determine needs and assist decisions.
• Support pricing, signing processes, and inventory activities.
• Meet performance standards for sales, service, and attendance.

Skills

Customer service

Sales

Product knowledge

Communication

Teamwork

Job description

As a commission associate in our home department, you are accountable for driving customer service to achieve profitable sales growth by combining in-depth product knowledge and passion for service to build clientele and to drive sales.

Primary Responsibilities

• Customer Service & Sales – Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Covers care/protection plans and suggests additional products to customers.
• General Operations – Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Completes pricing and signing processes in specialty businesses. Stays up to date with new trends and styles through industry publications and communications and participates in ongoing technical skills development through company and/or vendor‑provided training and skill practice.
• Performance Standards – Consistently meets established performance standards; including but not limited to shrink and safety initiatives, the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Drives Results – Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Builds Ownership – Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
• Drives Intensity – Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.

In addition to a competitive wage, this position offers 2% commission on net sales of qualified merchandise.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

Pay Range

USD $17.25/Hr – USD $17.25/Hr.