Home Commission Associate - Orland Square Mall

JCPenney; Orland Park (IL); On-site; USD 1,704,780 - 2,428,020; Part time

Benefits offered by this job

2% commission on net sales

Employee discounts

Benefits package

Job summary

JCPenney is seeking a commission associate in our Home department to deliver exceptional customer service and drive profitable sales growth. By combining product knowledge with a passion for service, you will engage shoppers, assess needs, and help them choose the right items.

In this role you will support store operations, participate in inventory and signing processes, and contribute to safety and teamwork.

Qualifications

• Provides excellent customer service and helps customers select products.
• Ability to quickly learn product attributes and benefits.
• Shows initiative to meet sales and service standards.

Responsibilities

• Engage customers, determine needs, and assist with decisions on products or services.
• Participate in inventory processes, transfers, returns, pricing and signing in stores.
• Meet performance standards for sales, service, safety, and attendance.

Skills

Customer service

Sales

Product knowledge

Communication

Job description

As a commission associate in our home department, you are accountable for driving customer service to achieve profitable sales growth by combining in-depth product knowledge and passion for service to build clientele and to drive sales.

Primary Responsibilities:

• Customer Service & Sales - Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Covers care/protection plans and suggests additional products to customers.
• General Operations - Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Completes pricing and signing processes in specialty businesses. Stays up to date with new trends and styles through industry publications and communications and participates in ongoing technical skills development through company and/or vendor‑provided training and skill practice.
• Performance Standards - Consistently meets established performance standards; including but not limited to shrink and safety initiatives, the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

• Drives Results - Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Builds Ownership - Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
• Drives Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.

In addition to a competitive wage, this position offers 2% commission on net sales of qualified merchandise.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $15.00/Hr - USD $15.00/Hr.