Home Commission Associate - Lakewood Ctr Mall

JCPenney; Lakewood (CA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

401(k) with company match

Associate discount

Job summary

JCPenney is seeking a commission associate in our home department to deliver outstanding customer service and drive profitable sales growth through deep product knowledge and a passion for service.

You will engage customers, identify needs, inform them of key features, participate in inventory and signing processes, and uphold performance standards, including iCAP, safety, attendance, and profit. Commission is 2% on net sales; eligible for benefits and discounts.

Qualifications

• Excellent customer service and communication skills.
• Ability to inform customers of product attributes and benefits.
• Willingness to participate in ongoing training and stay current on trends.

Responsibilities

• Approach customers in a friendly manner to engage needs and help with decisions.
• Participate in inventory processes, pricing, and signing in specialty areas.
• Meet performance standards including iCAP, safety, productivity, and attendance.

Skills

Customer service

Sales

Communication

Inventory management

Tools

POS system

Job description

As a commission associate in our home department, you are accountable for driving customer service to achieve profitable sales growth by combining in-depth product knowledge and passion for service to build clientele and drive sales.

Primary Responsibilities

• Customer Service & Sales – Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and build clientele. Covers care/protection plans and suggests additional products to customers.
• General Operations – Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Completes pricing and signing processes in specialty businesses. Stays up to date with new trends and styles through industry publications and communications and participates in ongoing technical skills development through company and/or vendor‑provided training and skill practice.
• Performance Standards – Consistently meets established performance standards; including but not limited to shrink and safety initiatives, the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Drives Results – Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Builds Ownership – Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for actions and outcomes.
• Drives Intensity – Proactively find ways to improve the customer experience; show confidence and courage to do what is right; act with energy and urgency.

Commission: 2% commission on net sales of qualified merchandise.

Benefits

If eligible, a competitive benefits package is offered including medical, dental, vision, term life insurance, paid vacation and holidays, and a 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Associates eligible for paid vacation are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation.

Pay Range

USD $17.00/hr – USD $17.00/hr.