Home Care Service Coordinator (Scheduling Coordinator)

Addus HomeCare; Helena (MT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay Option

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Addus HomeCare in Helena, MT is seeking a full-time Care Coordination Supervisor to schedule and supervise in-home care workers across a defined geographic area. The role emphasizes ensuring clients receive uninterrupted, high-quality care and compliance with care plans.

The position requires a high school diploma, at least one year in the home care industry, strong interpersonal and organizational skills, and proficiency with Word, Excel, and scheduling software.

Qualifications

• High school diploma or equivalent.
• 1 year of Industry experience required.
• Interpersonal, organizational and communication skills.
• Computer skills including Microsoft Word and Excel and Scheduling program.
• Must have reliable transportation.

Responsibilities

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling software

Job description

Ready to make a real impact? Join Addus/A Plus Healthcare and help older adults and individuals with disabilities live safely and independently at home!

Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

Hours: Full Time: In office: Monday- Friday's 8am to 5pm

Location: A-Plus HealthCare1528 & 1532 9th Ave. Helena, MT 59601

At Addus/ A-Plus we offer our team the best:

• Medical, Dental and Vision Benefits


• Monthly Bonus


• Daily Pay Option


• Continued Education


• PTO Plan


• Retirement Planning


• Life Insurance


• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.


• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.


• Contacts care providers and clients to provide service updates


• Conducts monthly client wellness calls and conducts home visits as required


• Provides thorough, complete follow-through on escalated client complaints and theft claims


• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines


• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter


• Maintains a high degree of confidentiality at all times due to access to sensitive information


• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency


• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements


• Abides by all regulations, policies, procedures and standards

Position Requirements & Competencies:

• Must have high school diploma or equivalent.


• 1 year of Industry experience required


• Interpersonal, organizational and communication skills.


• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.


• Must have reliable transportation.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.