Home Care Service Coordinator (Scheduler)

Ambercare; Albuquerque (NM); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

Company matched 401K

Continued Education

Monthly Agency Bonus Potential

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Ambercare in Albuquerque, NM seeks a Full Time Service Coordinator to enhance the living standards of older adults and individuals with disabilities at home. This role encompasses managing schedules for in-home care services, ensuring that client care plans are met, and that services provided by Home Care Aides are of high quality.

The ideal candidate must have at least 2 years of experience in senior services, possess excellent communication skills, and be highly client-focused. The position offers various benefits, including medical, dental, and potential monthly bonuses.

Qualifications

• Minimum of 2 years’ experience in senior services or related social service field.
• Strong ability to prioritize and handle high call volumes.
• Must have reliable transportation and a valid driver's license.

Responsibilities

• Schedule and supervise in-home care workers and clients.
• Conduct in-home visits to monitor service quality.
• Maintain schedules to ensure timely completion of home visits.

Skills

Communication skills

Interpersonal skills

Client-focused

Proficiency in Microsoft Word, Excel, Outlook

Job description

About the Role

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home! Ambercare is currently seeking a Full Time Service Coordinator out of their Albuquerque, NM location. The role involves scheduling and supervising in‑home care workers and clients in a geographic area, conducting in‑home visits to monitor and report on the quality of services provided by Home Care Aides, and determining whether existing care plans adequately meet client needs.

Location

Ambercare 2129 Osuna Rd. NE Albuquerque, NM 87113

Schedule

Monday thru Friday, 8:00 AM to 5:00 PM. Some occasional evenings and weekends per business needs.

Pay

Based on experience plus a monthly agency bonus potential.

Benefits

• Medical, Dental and Vision Benefits
• Company matched 401K
• Continued Education
• Monthly Agency Bonus Potential
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties

• Creates work schedules by entering them into the system and manages changes due to client requests, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Monitors client’s condition and the performance of duties by Home Care Aides.
• Maintains all company and Department on Aging rules, regulations, and standards.
• Conducts home visits to new clients to welcome them and review the Welcome Packet.
• Observes and evaluates Home Care Aides in the client’s home as directed by the Supervisor to assure client Care Plans are being followed.
• Prepares and completes accurate evaluation reports and case notes as needed.
• Maintains schedules to assure timely completion of all assigned home visits.
• Attends weekly branch meetings.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned.

Position Requirements & Competencies

• Minimum of 2 years’ experience working in senior services or a related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client‑focused and customer service‑driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, a valid driver’s license, and insurance for travel within the branch service area.

How to Apply

To apply via text, text 11127 to 334‑518‑4376.