Home Care Service Coordinator (Scheduling – Bilingual)

Addus HomeCare; Santa Fe (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Monthly bonus

Daily pay option

Continued education

PTO plan

Retirement planning

Life insurance

Employee discounts

Job summary

Addus HomeCare is seeking a Service Coordinator to oversee scheduling and supervision of in-home care workers for a service area. You will manage client updates, coordinate field staff, and keep care plans on track with monthly wellness calls and in-home visits as needed.

The role emphasizes organized, compassionate coordination in a fast-paced environment, with in-office hours Monday–Friday and a focus on delivering high-quality home care services.

Qualifications

• High school diploma or equivalent.
• 1 year of Industry experience required.
• Interpersonal, organizational and communication skills.
• Computer skills including Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.

Responsibilities

• Creates work schedules by entering schedules into the system.
• Manages changes to client schedules due to client request illness vacation or leaves of absence.
• Provides alternate coverage to ensure the clients care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and conducts home visits as required.
• Provides follow through on escalated client complaints and theft claims.
• Supervises direct service employees by setting expectations and holding staff accountable.
• Ensures the branch environment is professional, neat, and orderly.
• Maintains confidentiality of sensitive information.
• Follows regulations and policies including HIPAA, Medicare and Medicaid.

Skills

Scheduling

Interpersonal

Organization

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling software

Job description

Ready to make a real impact Join AmbercareAddus HomeCare and help older adults and individuals with disabilities live safely and independently at home. Were looking for a driven organized and compassionate Service Coordinator to lead the charge in scheduling caregivers ensuring top quality service and conducting in home visits. Youll be the go to problem solver juggling schedules supporting field staff handling client updates and stepping in to keep care plans on track. If you thrive in a fast paced environment and love making a difference this is your moment.

Hours: Full Time. In office Monday Friday 8am 5pm. Location: Ambercare, 712 La Joya Street, Espanola NM 87532.

• Medical Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Position Summary

Responsible for scheduling and supervising in home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home this is the job for you. Supervisory and/or home care experience preferred.

Essential Duties

• Creates work schedules by entering schedules into the system
• Manages changes to client schedules due to client request illness vacation or leaves of absence
• Provides alternate coverage to ensure the clients care plan is followed and client services are not interrupted
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough complete follow through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance performance and conduct by holding employees accountable to the companys policies and guidelines
• Ensures the appearance of the branchs open environment is professional neat clean orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular predictable consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO Medicare Medicaid and HIPAA regulations and requirements
• Abides by all regulations policies procedures and standards

Position Requirements & Competencies

• Must have high school diploma or equivalent
• 1 year of Industry experience required
• Interpersonal organizational and communication skills
• Computer skills including but not limited to Microsoft Word Microsoft Excel and Scheduling program
• Must have reliable transportation

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.