Home Care Service Coordinator (Scheduler) Bilingual

Addus HomeCare; Espanola (NM); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Monthly bonus

Daily pay

PTO

Retirement plan

Life insurance

Job summary

Addus HomeCare is seeking a driven Service Coordinator (Scheduler) to lead in-home scheduling and client coordination across a geographic area. The role focuses on ensuring quality service, timely updates, and adherence to care plans for older adults and individuals with disabilities.

You will supervise caregivers, manage schedules, perform wellness calls, and handle escalations in a fast-paced environment while maintaining confidentiality and regulatory compliance.

Qualifications

• Strong interpersonal, organizational and communication skills.
• Proficient with Microsoft Word, Excel and scheduling software.
• High school diploma or equivalent required.
• 1 year of industry experience required.
• Must have reliable transportation.

Responsibilities

• Create and manage schedules for in-home care workers and clients within a geographic area.
• Enter and adjust schedules in the system in response to client requests, illness, vacations or leaves.
• Provide alternate coverage to ensure the care plan is followed and services are continuous.
• Contact care providers and clients to give service updates.
• Conduct monthly client wellness calls and perform home visits as needed.
• Handle escalated client complaints and theft claims with thorough follow-through.
• Supervise direct service employees by setting expectations for attendance, performance and conduct.
• Maintain a professional and organized branch environment.
• Maintain confidentiality and comply with all regulations and policies.
• Be available for regular, predictable attendance and flexible to meet agency needs.

Skills

Interpersonal skills

Organizational skills

Communication skills

Microsoft Word

Microsoft Excel

Scheduling program

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

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Home Care Service Coordinator (Scheduler) Bilingual

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We're looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You'll be the go-to problem solver-juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Hours: Full Time: In office: Monday- Friday 8am - 5pm

At Ambercare/Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• PTO Plan
• Retirement Planning
• Life Insurance

Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines
• Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Must have high school diploma or equivalent.
• 1 year of Industry experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.